Jacob Woolfork
Lawrenceville
Summary
Versatile and dynamic, with a proven track record at RaceTrac for elevating customer satisfaction and team performance through expert mentoring and robust problem-solving. Excelled in roles requiring critical thinking and computer skills, achieving significant improvements in efficiency and workplace safety. Renowned for fostering staff development and streamlining inventory control, driving operational excellence.
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Highly skilled supervisor with 5 years of experience supervising, scheduling, and directing employees. Resourceful specialist knowledgeable in production and Focused on monitoring safety in busy and potentially hazardous environment.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
RaceTrac
05.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
Forklift Operator
ThredUp
09.2021 - 04.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Operated or tended automatic stacking, loading and packaging machines.
Assistant Manager
CHAMPS
12.2019 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Defined clear targets and objectives and communicated to other team members.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Science - Forensic Science
Gwinnett Technical College
Lawrenceville, GA05-2023
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05-2019
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Staff motivation
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Mentoring and coaching
- Staff training and onboarding
- Team development
- Delegating work
Certification
- Environmental Health and Safety Certificate – National Environmental Health Association or Board of Certified Safety Professionals.
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Manager
RaceTrac
05.2022 - Current
Forklift Operator
ThredUp
09.2021 - 04.2022
Assistant Manager
CHAMPS
12.2019 - 08.2021
- Environmental Health and Safety Certificate – National Environmental Health Association or Board of Certified Safety Professionals.
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
Associate of Science - Forensic Science
Gwinnett Technical College
High School Diploma -
Central Gwinnett High School
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