Ja'Cobe Singletary
Jonesboro
Summary
Detail-oriented professional with a focus on customer service and effective communication. Skilled in resolving inquiries and issues, contributing to improved service delivery and client trust in the insurance sector.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
AllState
Macon
01.2025 - 04.2026
- Assisted clients in selecting appropriate insurance policies for their needs.
- Processed policy applications and renewals using company software systems.
- Educated customers about coverage options and policy details during consultations.
- Handled customer inquiries and resolved issues through effective communication.
- Collaborated with team members to improve service delivery and client satisfaction.
- Maintained accurate records of client interactions and policy changes in databases.
- Conducted follow-up calls to ensure client understanding of their insurance products.
Customer Service Representative
GEICO
Macon
10.2023 - 01.2025
- Assisted customers with inquiries about policies and claims.
- Provided accurate information regarding coverage options and pricing.
- Handled customer complaints and resolved issues efficiently.
- Processed policy changes and updates in the system.
- Collaborated with team members to enhance service quality.
- Maintained updated knowledge of products and services offered.
Cashier
Lowes Home Improvment
Valdosta
03.2023 - 05.2023
- Processed customer transactions efficiently at checkout stations.
- Assisted customers in locating products throughout the store.
- Maintained a clean and organized checkout area for optimal flow.
- Handled cash, credit, and gift card transactions accurately.
- Managed inventory by restocking items on shelves as needed.
- Provided excellent customer service while addressing inquiries and concerns.
Education
BBA - Business
Valdosta State University
Valdosta, GASkills
- Customer service
- Sales techniques
- Problem resolution
- Time management
- Client relationship management
- Effective communication
- Team collaboration
- Asset protection
- Client account management
- Client service
- Negotiation abilities
- Goal oriented approach
- Marketing initiatives
- Marketing techniques
- Risk assessment
- Fraud detection
- Data management
- Money management
- Money transfer systems
- Attention to detail
- Transaction processing
- Teller support
- Banking software
Affiliations
- Treasurer, Progressive Black Men Inc. (2022-2024)
- Secretary, Progressive Black Men Inc. (2022-2024
- College Athlete, Valdosta State Football (2018-2019)
Organizations
- Collegiate Men (2019-2022)
- Progressive Black Men Inc. (2022-Present)
- Valdosta State University Investment Club (2018-2023)
- NABA (2019-2023)
Timeline
Licensed Insurance Agent
AllState
01.2025 - 04.2026
Customer Service Representative
GEICO
10.2023 - 01.2025
Cashier
Lowes Home Improvment
03.2023 - 05.2023
BBA - Business
Valdosta State University