Jacoby Allen
Atlanta
Summary
Dynamic Ramp Agent with Delta Airlines, skilled in baggage handling and aircraft marshalling. Proven track record of enhancing operational efficiency through process improvements and team collaboration. Committed to safety compliance and customer satisfaction, with expertise in heavy lifting and problem-solving. Dependable team leader dedicated to maintaining punctuality and service continuity.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Delta Airlines
Atlanta, GA
02.2018 - Current
- Loaded and unloaded baggage, ensuring safe handling and timely delivery to aircraft.
- Operated ground service equipment, adhering to safety protocols and operational standards.
- Assisted with boarding procedures, coordinating passenger flow and maintaining punctuality.
- Conducted routine inspections of equipment for functionality and compliance with safety regulations.
- Collaborated with team members to streamline loading processes, enhancing overall operational efficiency.
- Provided support during adverse weather conditions, maintaining service continuity and customer satisfaction.
- Trained new hires on safety practices and standard operating procedures to promote a culture of safety.
- Implemented improvements in baggage handling processes, reducing delays and increasing accuracy in deliveries.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Education
High School Diploma - Gender Studies
H.L Bourgeois
Gray, LA05.2009
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Baggage handling
- Safety procedures compliance
- Safety procedures
- Customer service
- Aircraft tug operation
- Marshaling aircraft
- Team leadership
- Crew assistance
- Baggage management
- Baggage tag checks
- Load planning
- Vehicle operation
- Load planning communication
- Flexible schedule
- Dependable and responsible
- Freight handling
- Security awareness
- Cargo handling
- Airfield safety regulations
- Aviation regulations
- Weight/balance loading
- Cargo equipment operation
- Workload management
Timeline
Ramp Agent
Delta Airlines
02.2018 - Current
High School Diploma - Gender Studies
H.L Bourgeois