Jacoya Whatley

• Selected items from inventory to fulfill customer orders accurately.
• Organized warehouse shelves to maintain tidy and efficient storage.
• Improved efficiency by swiftly picking items from storage locations.
• Located products in warehouse to ensure timely shipments.
• Retrieved merchandise from shelves for order completion.

• Collaborated with management to develop improved security procedures and protocols.
• Enhanced store security by conducting regular audits and inspections writing citations
• Exercised best practices in voice and data communications security protocol.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

• Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
• Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
• Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.

Resolved customer inquiries promptly while maintaining a positive attitude.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.