JACQUE WALLACE
Stone Mountain,GA
Summary
Results-oriented professional with two decades of experience in delivering outstanding customer service and driving business success in multiple sectors. Demonstrated success in implementing process improvements that enhance customer satisfaction and operational efficiency. Proficient in executing strategic initiatives that align with performance objectives and promote client growth. Effective leader with a track record of establishing strong client relationships based on trust and reliability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Photographer/Freelancer
JWallace Productions, LLC
12.2012 - Current
- Manage inventory, schedule studio appointments, and edit images for compelling advertising campaigns.
- Cultivate strong relationships with models and clients, ensuring a productive and harmonious working environment.
- Capture high-quality images for diverse distribution channels, demonstrating proficiency with high-speed cameras.
- Organize, archive, and prepare for on-location shoots, ensuring seamless execution and exceptional visual outcomes.
- Offer personalized guidance and support, ensuring clients feel comfortable and confident throughout the photography process.
Non emergency medical transport driver
Wingz
01.2025 - Current
- Safely secured clientele in wheelchairs and within vehicle for successful, safe transportation.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Maintained professional image and attitude to positively represent Wingz and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between vehicle and facility.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Adapted to changing schedules or requirements as needed to ensure the highest level of service for each patient transport.
Contracted Associate Wedding Photographer
George Street Photo & Video
10.2016 - 04.2025
- Collaborate with lead photographers and videographers to capture and preserve clients' cherished wedding moments.
- Utilize creative vision to compose and capture stunning images that reflect the essence of each event.
- Ensure all equipment is in optimal condition, managing inventory and facilitating studio appointments.
- Edit, tone, caption, and upload photographs for Orion/George Street Photo Video and Lilly Lime advertising, maintaining high-quality standards for print and web.
- Foster professional relationships with clients and models, ensuring a seamless and enjoyable photography experience.
Designated Driver/Chauffeur
Winston McDonald
01.2018 - 10.2024
- Safely drive client/s in their personal vehicles, ensuring smooth transit to destinations and managing traffic signals.
- Greet passengers, confirm destinations, and maintain vigilant awareness of traffic conditions for safety.
- Wait for passengers and provide courteous assistance for seamless onward transportation.
- Provide excellent customer service by addressing passenger needs and preferences, creating a positive experience.
- Operate as designated driver, proficiently navigating routes and ensuring passengers' comfort and security.
Driver
Uber & Lyft
01.2018 - 05.2018
- Employed advanced driving techniques to ensure timely and safe travel, maintaining composure during unexpected delays.
- Diligently cared for and cleaned the vehicle, upholding a professional image at all times.
- Offered VIP transportation, skillfully navigating routes according to GPS and client preferences.
- Delivered exceptional service, consistently surpassing expectations and maintaining a high average rating.
School Portrait Photographer
Thornton Studio
10.2014 - 12.2016
- Directed and photographed students and staff for school portraits, ensuring an enjoyable and memorable experience.
- Captured high-quality images, showcasing confidence and professionalism while maintaining a positive atmosphere.
- Conducted organized and efficient photoshoots, ensuring all subjects felt comfortable and confident in front of the camera.
- Utilized creative techniques to bring out the best in each subject, resulting in visually appealing portraits.
- Managed equipment and settings for optimal lighting and composition, ensuring high-quality final photographs.
Education
Associates of Applied Science - Digital Media Arts
TCI College of Technology
Manhattan, NY01.2013
Did Not Graduate - Computer Science
Bronx Community College
Bronx, NY01.2012
Skills
- Leadership in strategy
- Customer focus
- Relationship building with clients
- Strategic creativity
- Influence and decision-making skills
- Problem-solving expertise
- Conflict management techniques
- Communication proficiency
- Strong interpersonal abilities
- Collaborative teamwork spirit
- Organizational effectiveness
- Prioritization of tasks
- Efficient time management
Certification
CPR
Defensive Driver
MILITARY EXPERIENCE
- Branch: United States Army | Rank: Specialist || Branch: United States Navy | Rank: Petty Officer 3rd Class
- Soldier & Family Assistant Center | US Army – Schofield Barracks, HI Feb 2010 – June 2010
- Heavy Equipment Operator | US Army – Schofield Barracks, HI Jan 2009 – June 2010
- Information Technology-Mate | US Navy – Reserve Bronx, NY Aug 2006 – Aug 2009
- Torpedo-Man Mate | US Navy – Norfolk, VA Aug 2002 – Aug 2006
Timeline
Non emergency medical transport driver
Wingz
01.2025 - Current
Designated Driver/Chauffeur
Winston McDonald
01.2018 - 10.2024
Driver
Uber & Lyft
01.2018 - 05.2018
Contracted Associate Wedding Photographer
George Street Photo & Video
10.2016 - 04.2025
School Portrait Photographer
Thornton Studio
10.2014 - 12.2016
Photographer/Freelancer
JWallace Productions, LLC
12.2012 - Current
Associates of Applied Science - Digital Media Arts
TCI College of Technology
Did Not Graduate - Computer Science
Bronx Community College
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