Jacqueline Augustin
Powder Springs,GA
Summary
Dedicated and versatile healthcare and human resources professional with over 10 years of experience in direct patient care, medical office management, and employee relations. Expertise in patient intake coordination, medical assisting, and HR management reflects a strong ability to balance compliance, efficiency, and compassionate service. Proven track record in cultivating trust with patients and families while effectively leading cross-functional teams and addressing workplace challenges with fairness and transparency. Bilingual in Creole French, equipped with exceptional communication, leadership, and problem-solving skills that enhance patient satisfaction and drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant 4
Humana
02.2023 - 08.2025
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
Medical Assistant
Georgia Urology
05.2021 - 01.2022
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Human Resources Manager
Cobb Douglas Public Health
06.2017 - 05.2021
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
RMA
E Medical Associates
02.2010 - 06.2017
- Used eClinical, Allscripts, Grits, software to process patient payments and update accounts.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
RMA
Family Practice
07.2008 - 01.2010
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Education
Associate of Applied Science - Medical Microbiology And Bacteriology
Lincoln Technical Institute - Cromwell
Norcross, GA12.2007
Associate of Applied Science - Microbiology
Tuskegee University
Tuskegee, AL05.1995
Skills
- Cross-departmental team leadership
- Team supervision
- Phlebotomy
- Customer Service
- Electrocardiography (EKG)
- HIPAA compliance
- Insurance verification and billing
- Microsoft office proficiency
- HR policies and procedures
- Employee relations
- Patient scheduling
- Teamwork and collaboration
- Problem-solving
Certification
America Medical Technology - 2006, RMA
Timeline
Lead Medical Assistant 4
Humana
02.2023 - 08.2025
Medical Assistant
Georgia Urology
05.2021 - 01.2022
Human Resources Manager
Cobb Douglas Public Health
06.2017 - 05.2021
RMA
E Medical Associates
02.2010 - 06.2017
RMA
Family Practice
07.2008 - 01.2010
Associate of Applied Science - Microbiology
Tuskegee University
Associate of Applied Science - Medical Microbiology And Bacteriology
Lincoln Technical Institute - Cromwell
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