Jacqueline Craig

• Led daily operations to ensure efficiency and adherence to company standards.

Implemented process improvements that enhanced workflow

and reduced delays.

• Monitored performance metrics to identify areas for operational enhancements.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
• Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
• Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
• Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
• Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
• Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
• Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
• Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
• Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
• Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.

• Processed customer transactions efficiently using POS systems.
• Maintained high standards of customer service, addressing inquiries and resolving issues promptly.
• Assisted in training new cashiers on operational procedures and system use.
• Monitored cash register accuracy, ensuring compliance with store policies.
• Developed strong relationships with regular customers, fostering loyalty and repeat business.