Open To Work
JACQUELINE H MEES
Loganville
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
31
31
years of professional experience
Work History
Call Center Operator
Piedmont Athens Regional Medical Center
Athens
05.2025 - 06.2026
- Managed incoming calls to provide assistance and information to patients and families.
- Answered, screened, and processed high volume of calls daily using call management system and web-based communications to ensure timely assistance.
- Greeted customers warmly upon answering incoming calls, fostering a positive interaction while maintaining professionalism.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Achieved and maintained call speed, accuracy, and volume benchmarks to enhance overall service delivery.
- Delivered compassionate support during high-stress situations for patients and their families.
- Maintained confidentiality of patient information in compliance with healthcare regulations.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Administrative Assistant
Strickland General Agency
07.1998 - 08.2024
- Greeted incoming customers, ensuring friendly and knowledgeable assistance to enhance customer experience
- Managed high call volume, maintaining attention to detail to ensure accurate information delivery
- Handled sensitive customer information with discretion adhering to strict data protection
- Updated office procedures & policies in employee manual ensuring compliance with company guidelines
- Executed prompt data entry and distributed policies/documents to clients and agents, supporting operational efficiency
- Utilized Microsoft Word and Excel for document preparation and data management
- Ensured accuracy and compliance by performing quality control on sensitive documents
Education
Cosmetology -
Gwinnett Tech
06-1992
High School Diploma -
Shiloh High School
06-1991
Skills
- Patient assistance
- Customer service
- Data entry
- Regulatory knowledge
- Data gathering
- Patient privacy
- Healthcare compliance
- Script adherence
- Data analysis
- Information gathering
- Interpersonal skills
- Attention to detail
- Telephone etiquette
- Call handling
- Quality assurance
- Quality control processes
- Data entry accuracy
- Call escalation
- Call center operations
Timeline
Call Center Operator
Piedmont Athens Regional Medical Center
05.2025 - 06.2026
Administrative Assistant
Strickland General Agency
07.1998 - 08.2024
Cosmetology -
Gwinnett Tech
High School Diploma -
Shiloh High School