Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jacqueline Lively

Cobbtown

Summary

Dedicated and organized with 15+ years of experience overseeing administrative operations as well as customer service. Skilled in effectively managing day-to-day operations and communicating with administrative staff to ensure smooth daily operations. Brings proven ability in clerical office duties as well as handling correspondences, scheduling appointments, and maintaining filing systems. Detail-oriented administrative experience in customer service, data entry, and office management.

Overview

15
15
years of professional experience

Work History

Front Desk Medical Receptionist

Candler Family Health Center
06.2024 - Current
  • Check patient insurance, demographic, and health history to keep information current.
  • Help patients complete necessary medical forms and documentation.
  • Coordinate patient scheduling, check-in, check-out and payments for billing.
  • Ensure HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handle financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Increase accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Obtaine payments from patients and scanned identification and insurance cards.
  • Greet and interact with patients to provide information, answer questions and assist with appointment scheduling.

Office Manager

Braircreek Properties, Inc.
02.2013 - 06.2024
  • Efficiently manage day-to-day operations of the office
  • Manage all administrative tasks for the rental company, including answering phones, scheduling appointments, and filing paperwork
  • Prepare & execute lease agreements, conducting background checks and processed rental applications in accordance with policies and procedures
  • Maintained office supply inventory, order supplies as needed, and ensure the office is organized and tidy
  • Prepared and distributed rental agreements, invoices, and receipts
  • Maintained accurate and up-to-date records and databases to ensure efficient workflow
  • Greet and assist visitors with a friendly and professional demeanor
  • Create and maintain a filing system for tracking rental contracts, invoices, and other documentation
  • Coordinate rental agreements, collect payments, and resolve tenant inquiries and issues
  • Maintain detail record of property expenses and rental payments using appropriate office software

Assistant Property Manager

Ryamonia Apartments
12.2011 - 02.2013
  • Greet tenants/visitors
  • Collected and processed rental payments, ensuring timely and accurate record keeping
  • Communicated regularly with tenants to address concerns, handle maintenance request, and facilitate positive tenant relations
  • Maintained the upkeep of property maintenance records, schedule repairs and maintenance as needed
  • Provided administrative support: answering phones, filing, greeting visitors, and assist with multi office tasks
  • Direct inquiries to appropriate personnel as well as respond promptly to tenant inquiries

Secretary

Franklin Home Improvement
12.2009 - 11.2011
  • Organize and filed all office paperwork/documents
  • Efficiently managed office correspondence and emails
  • Managed accounts payable/receivables
  • Managed a multi-line phone system and directed callers to appropriate personnel
  • Managed customer accounts
  • Organized and filed office paperwork and documents
  • Managed office equipment
  • Managed up-to-date filing systems and records to facilitate easy access to information
  • Handled incoming/outgoing mail and packages

Education

Tattnall County High School
Reidsville, GA
05-2002

Skills

  • Communication
  • Customer service and support
  • General Office Skills
  • Attention to detail
  • Friendly, positive attitude
  • Adaptability
  • Organizational skills

References

Dot Ogelsby

Former Boss

912-685-3949


Pam Brantley

Former Co-Worker

912-618-0102


Bill Mercer

Former Boss

912-618-0101


Michelle Holloway

Acquaintance

912-536-0350

Timeline

Front Desk Medical Receptionist

Candler Family Health Center
06.2024 - Current

Office Manager

Braircreek Properties, Inc.
02.2013 - 06.2024

Assistant Property Manager

Ryamonia Apartments
12.2011 - 02.2013

Secretary

Franklin Home Improvement
12.2009 - 11.2011

Tattnall County High School

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Jacqueline Lively