Jacqueline Lucero Armendariz
Leesburg,GA
Summary
Energetic and detail-oriented professional with strong ability to adapt quickly to new environments and challenges. Possesses foundational knowledge in operations management and excellent analytical and problem-solving skills. Committed to streamlining processes and enhancing operational efficiency to drive organizational success.
Overview
11
11
years of professional experience
Work History
Operations Specialist
Waste Management
10.2020 - Current
- Provides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data
- Assists in troubleshooting and resolving safety, service, and operational issues
- Creates, distributes, and closes-out customer tickets
- Maintains and distributes department related information
- Communicate with other supervisors and managers about operations and/or dispatch issues
- Complete and maintain a variety of reports as directed by the department manager
- Communicates with customers about service issues as needed
- Communicates with employees about scheduling and work assignments as needed
- Collected, arranged, and input information into database system.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Dispatcher
Advanced Disposal
07.2018 - 10.2020
- Receiving and prioritizing incoming calls
- Assigning tasks to drivers, technicians, or emergency responders based on location and urgency
- Monitoring vehicle/personnel locations using dispatch software
- Communicating with drivers/responders to provide updates and instructions
- Maintaining detailed records of dispatch activity
- Coordinating with other departments or agencies as needed
- Directed dispatching, routing, and tracking of up to 10 fleet vehicles.
Welder
Schuff Steel
12.2016 - 02.2018
- Receives working instructions
- Follows welding procedures
- Moves material to and from the work area
- Welds on ground level, above ground and below ground, in any required position
- Chips, peens, and grinds material to prepare for welding or finish
- Welds structural materials such as plates, sheets, girders, tanks, etc., occasionally involving uncommon structural metals or machine metals under close tolerances of heat application and workmanship
- Perform scarfing
- Able to passing welding test in accordance to AWS D1.1
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Inspected welds and checked critical measurements to meet specifications.
- Prepared welding equipment to perform advanced welding work.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
- Conducted thorough inspections of welds to ensure adherence to industry standards and codes.
- Increased efficiency in metal fabrication with precise welding techniques for complex assemblies.
Dispatcher
EXEL INC
12.2014 - 12.2016
- Responsible for scheduling truck deliveries and pickups
- Works closely with Exel customer service, client representatives, and representatives and drivers of trucking firms to achieve and maintain high service levels
- Coordinates drivers, equipment, and freight
- Ensures that all shipping and receiving documents and functions are completed accurately and on time to company’s and customer’s safety, quality, inventory and production standards
- Directed dispatching, routing, and tracking of Up to 100 fleet vehicles a day.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained updated and detailed records of calls in physical and electronic database.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
Hostess (part-time)
El Vaquero
12.2014 - 12.2016
- Greet customers as soon as they walk through the door
- Provide information with accurate wait time estimates during busy periods
- Seat guests
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Receptionist I
Kelly Services
03.2015 - 11.2016
- Answers and routes incoming phone calls
- Takes and relays telephone messages
- Provides telephone directory assistance
- Greets and directs visitors
- Provides general information to callers or visitors
- Has ability to communicate clearly and accurately; use a telephone system to receive and transfer calls; shows patience and courtesy when dealing with people
- PEPSI BEVERAGES CO
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shoe Associate
Gander Mountain
08.2013 - 11.2014
- Worked with customers to help them find the product they wanted/ Needed
- Organize inventory in store and removed products when needed
- Cashed out customers
- Worked in customer service handling all returns such as shoes, guns, fishing equipment, and hunting equipment
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting incidents as necessary.
- Supported visual merchandising efforts by creating eye-catching displays that showcased featured products.
- Processed transactions accurately and efficiently while adhering to cash handling policies and procedures.
- Maintained a clean and organized sales floor to create a welcoming shopping environment for customers.
Education
No Degree - Welding & Joining Technology
Albany Technical College
Albany, GA12-2018
High School Diploma -
Lee County High School
Leesburg, GA01.2015
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Operations coordination
- Resource planning and scheduling
- Case management
- Scheduling expertise
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Conflict resolution
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Operations Specialist
Waste Management
10.2020 - Current
Dispatcher
Advanced Disposal
07.2018 - 10.2020
Welder
Schuff Steel
12.2016 - 02.2018
Receptionist I
Kelly Services
03.2015 - 11.2016
Dispatcher
EXEL INC
12.2014 - 12.2016
Hostess (part-time)
El Vaquero
12.2014 - 12.2016
Shoe Associate
Gander Mountain
08.2013 - 11.2014
No Degree - Welding & Joining Technology
Albany Technical College
High School Diploma -
Lee County High School
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