JACQUELINE PAPPAS
Savannah
Summary
Operations and healthcare administration professional with more than 10 years of experience supporting physicians, patients, and clinical teams in fast-paced environments. Proven success in office operations, workflow coordination, customer service, scheduling, documentation management, and team leadership. Recognized for strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Office Manager
Savannah Facial Plastic Surgery
Savannah, GA
08.2023 - 12.2025
- Managed daily front office operations for a busy facial plastic surgery practice.
- Coordinated provider schedules, patient appointments, and office workflow.
- Supervised and trained front desk staff while promoting a positive patient experience.
- Managed patient communications, records, intake processes, and follow-up activities.
- Assisted with office supply ordering and operational efficiency initiatives.
- Delivered concierge-level customer service in a fast-paced healthcare environment.
- Directed front office operations, ensuring seamless patient scheduling and appointment management.
- Implemented efficient check-in/check-out procedures to enhance patient experience and reduce wait times.
Team Leader, Surgical Oncology Operations
St. Joseph's/Candler Health System
Savannah, GA
02.2023 - 08.2023
- Supervised daily administrative operations within a surgical oncology practice.
- Coordinated workflow among providers, staff, patients, and referring offices.
- Assisted with staff training, scheduling, and operational support.
- Maintained efficient office processes in a high-volume healthcare setting.
Office Coordinator
St. Joseph's/Candler Health System
Savannah, GA
03.2019 - 02.2023
- Coordinated patient scheduling, referrals, insurance authorizations, and medical records.
- Maintained provider calendars and managed incoming documentation.
- Served as a liaison between patients, physicians, hospitals, and referring providers.
- Ordered office supplies and supported daily operational needs.
- Assisted in maintaining efficient office workflow and patient communication.
Referral Specialist
Docu Family Medicine Center
Savannah, GA
01.2015 - 02.2019
- Coordinated referrals ordered by healthcare providers.
- Obtained and verified information required for specialty referrals.
- Scheduled referral appointments and communicated details to patients.
- Maintained accurate referral documentation and tracking systems.
- Coordinated patient referrals to specialists, ensuring seamless communication and follow-up.
- Managed electronic health records, maintaining data accuracy and confidentiality.
Specimen Processor
AvuTox Laboratories
Savannah, GA
01.2015 - 05.2017
- Processed laboratory specimens while maintaining accuracy and compliance standards.
- Ensured proper documentation and specimen handling procedures.
- Supported laboratory operations and quality-control processes.
Sales Representative
Parlux Fragrances
Savannah, GA
01.2013 - 05.2015
- Represented luxury fragrance brands in a retail environment.
- Delivered exceptional customer service and product recommendations.
- Consistently met sales and customer service expectations.
Education
Bachelor of Science - Radiologic Sciences/ Nuclear Medicine
Armstrong Atlantic State University (now Georgia Southern University)
Savannah, Georgia01-2013
Skills
- Operations Coordination
- Customer Service & Relationship Management
- Administrative Support
- Scheduling & Calendar Management
- Team Leadership
- Inventory & Supply Ordering
- Documentation Management
- Insurance Verification & Authorizations
- Medical Records Management
- Microsoft Office Suite
- Electronic Medical Records (EMR)
- Cross-Functional Communication
Certification
SkinCeuticals Ambassador Certification | 2024
Timeline
Front Office Manager
Savannah Facial Plastic Surgery
08.2023 - 12.2025
Team Leader, Surgical Oncology Operations
St. Joseph's/Candler Health System
02.2023 - 08.2023
Office Coordinator
St. Joseph's/Candler Health System
03.2019 - 02.2023
Referral Specialist
Docu Family Medicine Center
01.2015 - 02.2019
Specimen Processor
AvuTox Laboratories
01.2015 - 05.2017
Sales Representative
Parlux Fragrances
01.2013 - 05.2015
Bachelor of Science - Radiologic Sciences/ Nuclear Medicine
Armstrong Atlantic State University (now Georgia Southern University)