Open To Work
Jacqueline S. Smith
Newington
Summary
Dedicated Business Leader with successful background as first point of contact for employee-related issues. Adept at successfully solving complex problems. Knowledgeable of employee benefits packages including insurance, retirement accounts, and employee assistance programs. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Supervising Agent
Globe Life/American Income Life
Johns Creek
08.2024 - Current
- Trained and managed new agents to strengthen operational capabilities.
- Streamlined claims facilitation process, enhancing overall efficiency and client satisfaction.
- Provided client support and protection services to organizations across North America, ensuring tailored solutions.
- Provided benefits support and advocacy, aligning services with client needs.
Store Manager
Food Lion
08.2021 - 07.2024
- Managed store expenses and gross profit while controlling operational costs
- Implemented human resource policies and loss prevention procedures to safeguard assets
- Oversaw operational audits and ensured compliance with food safety standards
- Facilitated positive relationships with partners, customers, and vendors to enhance store hospitality.
Operations Leader
H-E-B Grocery
07.2016 - 10.2019
- Managed total store expenses, gross profit, and controllables to optimize budget adherence
- Oversee total store operational audit and food safety processes
- Oversaw Central Checkout, Business Center, Bookkeeping, Managers on Duty, Daily Floorcare, Total Store Sanitation Team, Pharmacy, Receiving, and Showtime demonstrations
- Collaborated with customers and vendors to streamline curbside delivery and enhance operational efficiency
- Delivered exceptional hospitality throughout store to enhance customer experience
- Participated in Diversity Council to promote inclusion and equity initiatives
District Manager
Sally Beauty Holdings
12.2011 - 10.2015
- Implemented inventory management strategies that optimized stock levels and minimized shrinkage.
- Developed training programs that improved staff product knowledge and sales techniques.
- Oversaw recruitment and onboarding processes that ensured effective integration of new store personnel.
- Collaborated with regional teams to align marketing initiatives with district goals.
- Conducted regular store visits to assess compliance with company standards and policies.
Store Manager/District CPC Mgr
Office Depot, Inc.
05.2004 - 05.2011
Education
Bachelor of Arts - Business Administration And Management
Grove City College (Private)
Grove City, PA05.1989
Bachelor of Arts - Business Education
Grove City College (Private)
Grove City, PA05.1989
Skills
- Effective leadership
- Human resources coordination
- Relationship building
- Organizational skills
- Conflict resolution
- Customer needs determination
- Problem-solving skills
- Professional networking
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$50000/yr - $200000/yrTimeline
Supervising Agent
Globe Life/American Income Life
08.2024 - Current
Store Manager
Food Lion
08.2021 - 07.2024
Operations Leader
H-E-B Grocery
07.2016 - 10.2019
District Manager
Sally Beauty Holdings
12.2011 - 10.2015
Store Manager/District CPC Mgr
Office Depot, Inc.
05.2004 - 05.2011
Bachelor of Arts - Business Administration And Management
Grove City College (Private)
Bachelor of Arts - Business Education
Grove City College (Private)