Jacqueline. Tate
Macon
Summary
Customer Service Coordinator specializing in operational efficiency and payroll administration. Demonstrated success in improving customer satisfaction and implementing process enhancements. Skilled in team training and development, contributing to overall organizational performance.
Overview
8
8
years of professional experience
Work History
Customer Service Coordinator/Key Holder
Marshalls
Macon
11.2017 - Current
- Oversee daily operations, including opening and closing procedures.
- Generated weekly payroll and sales reports for analysis.
- Reviewed customer satisfaction surveys to identify areas for improvement.
- Received merchandise shipments, maintained accurate inventory records.
- Promoted to supervise, train, and coach a diverse team of associates to proactively drive the company's initiatives in the loyalty program, e-commerce, and charity contributions.
- Driven to resolve customer complaints and inquiries as a top priority, in a timely manner.
- Recognized by the district manager, management team, and colleagues as a team member of the quarter on numerous occasions.
Education
Bachelor of General Studies -
University of New Orleans
New Orleans, LA12-2000
Skills
- Customer relationship management
- Operational efficiency
- Team leadership and guidance
- Payroll administration
- Time management
- Retail experience
References
References available upon request.
Timeline
Customer Service Coordinator/Key Holder
Marshalls
11.2017 - Current
Bachelor of General Studies -
University of New Orleans