Jacqueline VALDEZ
Rome
Summary
Dynamic Communications Officer at Floyd County E-911 with exceptional multitasking abilities and strong client relations. Proven track record in managing high-stress situations while providing compassionate support. Proficient in CAD systems, ensuring accurate dispatch of emergency services. Recognized for maintaining composure under pressure and delivering outstanding customer service.
Overview
14
14
years of professional experience
Work History
Communications Officer
Floyd County E-911
02.2019 - Current
- Calmly and efficiently handle high-stress emergency calls, accurately gather critical information from callers, successfully dispatch appropriate emergency personnel to various incidents including medical emergencies, fires, and criminal activity, ensuring timely response
- Utilize specialized dispatch systems while maintaining composure in critical situations
- Proficient in utilizing CAD system to log call details
- Provide calm and reassuring assistance to callers during emergency situations while maintaining composure under pressure
- Collaborate with law enforcement agencies to coordinate response efforts during complex incidents
Environmental Aide
Winthrop Health & Rehab
Rome
06.2017 - 02.2019
- Maintain clean facility including resident rooms, washing, drying, folding, and hanging laundry from residents as well as linen within the facility, trash pick-up, and maintaining a clean cart before, during, and for shift
- Maintained floors with regular sweeping and mopping.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Responded promptly to guest inquiries regarding housekeeping services.
- Stocked housekeeping carts with supplies before each shift.
- Maintained a clean working environment through regular housekeeping duties.
Lead Daycare Teacher
Superkids Early Learning Center
07.2015 - 07.2016
- Read stories to the children and teach them painting, drawing and crafts
- Utilize a variety of materials for children to explore and manipulate in learning activities and imaginative play
- Discipline children and recommend other measures to correct behavior
- Carefully monitor children's play activities
- Incorporate music and art activities to encourage creativity and expression
- Create and implement a developmentally appropriate curriculum
- Uphold all CPR certifications
- Offer a stimulating curriculum that accommodates all learning styles
- Communicate with children's parents
Cut Fruit Lead
Kroger
Rome
10.2013 - 07.2015
- Maintain a correct production sales tool, meet and exceeded daily production demand, work at fast pace, correctly make products, assist customers with product selection, inquiries, and customized order requests
- Thoroughly clean workspace and provide assistance in the floral department as needed
- Checked prices and located products for customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Monitored temperature levels in refrigeration units to ensure safe storage conditions for product.
- Organized and maintained inventory of all fresh cut items.
- Assisted in the development of promotional materials, highlighting seasonal or featured produce.
- Rotated stock to maintain freshness.
- Answered store and merchandise questions and led customers to wanted items.
- Restocked shelves as needed throughout the day to ensure availability of product for customers.
- Assessed floor displays to restock merchandise.
Cashier/Hostess/Drive-Thru
Steak ‘n Shake
10.2011 - 07.2012
- Described product to customers and accurately explained details and care of merchandise
- Greeted customers entering the restaurant to ascertain what each customer wanted or needed
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service
- Assisted customers with food selection, inquiries and order customization requests
- Assisted customers with restaurant and product complaints
- Directed calls to appropriate individuals and departments
- Accurately balanced cash drawer after every shift
- Maintained positive attitude to make customer's dining experiences memorable and pleasant
- Answered customer questions regarding restaurant merchandise, department information and pricing
- Assisted customers in person and via telephone
Education
AS - CRIMINAL JUSTICE
GEORGIA NORTHWESTERN TECHNICAL COLLEGE
Rome05-2026
AA - Psychology
Georgia Highlands College
Rome, GA05.2014
Skills
- CPR & First Aid
- Strong organization skills
- Listening skills
- Excellent communication skills
- Fast learner
- Courteous demeanor
- Strong client relations
- Energetic work attitude
- Microsoft Word
- Cash flow management
- Exceptional customer service
- Credit card processing
- Cash register experience
- Cleaning and maintenance
- 74 WPM
- Compassion
- Adaptability
- Excel
- Fast paced culinary skills
- Creative arts talent
- Positive and cheerful
- Classroom management
- Reliable
- Teamwork
- Quick decision-making abilities
- Approachable
- Proven team leader
- Excellent multitasking proficiency
- Strong computer skills
- Accurate record keeping
- Punctual
- Stress management
- Time management
- Interpersonal skills
Accomplishments
- EMD Certification, Floyd County E-911, 01/01/19
- Senior Dispatcher, Floyd County E-911, 01/01/20
- Dispatcher of the Year, Floyd County E-911, 01/01/20
- CTO – Certified Training Officer, Floyd County E-911, 01/01/21
- Most Valuable Dispatcher, Floyd County E-911, 01/01/22
- Most Admin Calls, Day Shift, Floyd County E-911, 01/01/22, 5,811
- Most 911 Calls, Day Shift, Floyd County E-911, 01/01/22, 6,167
- Most Total Calls Answered, Floyd County E-911, 01/01/22, 12,227
- CIT Certification, Floyd County E-911, 01/01/23
- Most Calls Answered, Floyd County E-911, 01/01/24, 9,851
- Community Service Award, Floyd County E-911, 01/01/24
Volunteer Experience
- Floyd Medical Center, 08/01/13, 11/01/13, Worked in the Arts and Medicine department to use art and music as a healing process for patients.
- Georgia Highlands College Newspaper, 08/01/13, 05/01/14, Worked as a staff writer and artist for the school newspaper.
- Floyd County E-911, 02/01/19, Current, Participated in multiple community volunteering functions.
Timeline
Communications Officer
Floyd County E-911
02.2019 - Current
Environmental Aide
Winthrop Health & Rehab
06.2017 - 02.2019
Lead Daycare Teacher
Superkids Early Learning Center
07.2015 - 07.2016
Cut Fruit Lead
Kroger
10.2013 - 07.2015
Cashier/Hostess/Drive-Thru
Steak ‘n Shake
10.2011 - 07.2012
AS - CRIMINAL JUSTICE
GEORGIA NORTHWESTERN TECHNICAL COLLEGE
AA - Psychology
Georgia Highlands College
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