Jacquelyn Files
Conyers
Summary
Results-driven Quality Assurance Manager with a strong focus on compliance, continuous improvement, and data analysis. Proven track record in enhancing team performance through effective quality assurance procedures and audit coordination.
Overview
5
5
years of professional experience
Work History
Quality Assurance Manager
Baskin and Luther Pre Legal Team
Atlanta, GA
05.2025 - Current
- Conducted regular audits to ensure compliance with industry standards.
- Collaborated with cross-functional teams to identify and resolve quality issues.
- Implemented corrective actions based on root cause analysis findings.
- Developed and executed quality assurance procedures to enhance team performance.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Recorded, analyzed, and distributed statistical information.
Ticketing Supervisor
D1Nations
Atlanta, GA
02.2021 - Current
- Streamlined ticket processing workflows, enhancing efficiency and reducing wait times for customers.
- Implemented new scheduling software to optimize staffing levels during peak event periods.
- Supervised ticketing operations, ensuring compliance with company policies and procedures.
- Trained and mentored junior staff on ticketing systems and customer service best practices.
- Analyzed ticket sales data to identify trends, informing strategic planning for future events.
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Fostered excellent working relations with youth sports promoters, other internal departments and high-profile clients, regularly planning, and coordinating large events.
Education
High School Diploma -
Newton High School
Covington, GA05-2025
Skills
- Quality assurance management
- Continuous improvement
- Document control
- Quality testing
- Quality systems
- Risk management
- Quality management
- Audit coordination
Timeline
Quality Assurance Manager
Baskin and Luther Pre Legal Team
05.2025 - Current
Ticketing Supervisor
D1Nations
02.2021 - Current
High School Diploma -
Newton High School
Top Performance
Meet and exceed all company goals.