Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Smith

Lithonia

Summary

Hardworking Customer Service Representative with 8 years of experience working with The public Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Amazon
10.2017 - Current
  • Entered customer interaction details into the System to track requests, document problems and record solutions offered.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered constant flow of customer calls with up to 30 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Radiologic Technologist

Piedmont Hospital
06.2017 - 04.2020
  • Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
  • Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
  • Operated radiologic equipment to produce diagnostic images and films.
  • Improved patient care by efficiently performing diagnostic imaging procedures, including X-rays and CT scans.
  • Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
  • Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.

Customer Service Manager

Walmart
01.2013 - 07.2016
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
  • Followed through with client requests to resolve problems.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Cashier

McDonald's
03.2009 - 12.2013
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Education

Elizabeth Andrews High School
Stone Mountain, GA
05.2008

Skills

  • Inbound and Outbound Calling
  • International sales support
  • Credit card processing
  • Complaint resolution
  • Sales expertise
  • Stocking and replenishing
  • Service standard compliance
  • Creative problem solving
  • Retail materials management
  • Recordkeeping strengths
  • Stock management
  • Money handling abilities
  • Warehousing functions
  • Retail store support
  • Shipping procedures understanding
  • Key holder experience
  • Good listening skills
  • Account management
  • Staff education and training
  • Professional telephone demeanor
  • Multi-line phone talent
  • Receiving support

Timeline

Customer Service Representative

Amazon
10.2017 - Current

Radiologic Technologist

Piedmont Hospital
06.2017 - 04.2020

Customer Service Manager

Walmart
01.2013 - 07.2016

Cashier

McDonald's
03.2009 - 12.2013

Elizabeth Andrews High School

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