Jacques R O G E R S J R .
Augusta
Summary
Motivated professional with over 10 years of experience in customer service and management. Strong leadership, communication, and problem-solving skills. Currently pursuing a degree in business and is eager to apply my experience and education in a growth-focused work environment.
Overview
2026
2026
years of professional experience
Work History
Area Manager
WIS International
01.2020 - Current
- Boosted district productivity through comprehensive training and development programs for employees.
- Cultivated strong client relations by providing superior service to new and existing retail clients.
- Ensured delivery of high-quality products while contributing to district's financial success.
- Guided Inventory Associates and Supervisors in executing efficient inventory flow plans.
Customer Service Representative
Foundever
2023 - 01.2023
- Spoke with customers, clients, and insurance carriers to give coverage details and recommend policies
- Handled daily service tasks like endorsements, certificates, cancellations, and more
- Completed certifications to become approved to sell for multiple insurance companies
- Reviewed weekly quality standards and performance metrics
Sortation Associate
Amazon
2021 - 01.2022
- Received and moved incoming inventory as needed
- Prepared shipments and processed returned orders
- Sorted packages onto pallets and scanned them using a handheld scanner
- Picked and pulled products based on instructions
Shift Supervisor
Krispy Kreme
2020 - 01.2020
- Managed daily store operations and ensured smooth workflow
- Trained new and current team members to provide great customer service
- Helped create staff schedules and oversee shift activities
- Handled customer complaints and resolved issues promptly
- Completed other tasks as assigned by the General Manager
General Manager
Zaxby's
01.2015 - 01.2020
- Managed staffing by interviewing, hiring, and retaining high-performing employees
- Trained and coached team members while ensuring accountability
- Created efficient work schedules based on sales and labor needs
- Addressed and reported guest and employee issues, concerns, and incidents promptly
- Handled administrative tasks such as inventory, sales reports, schedules, and metrics
- Completed additional duties as assigned by district management
Education
B.B.A - Financial Services
Augusta University
General Studies
East Georgia State College
01.2016
High School Diploma - undefined
T.W. Josey High School
01.2015
Skills
- Close attention to detail
- Communicates clearly and professionally
- Good at solving problems quickly
- Advanced knowledge in POS systems
- Proficient in Microsoft Office
- Team Orientated
LANGUAGES
English
Timeline
Area Manager
WIS International
01.2020 - Current
General Manager
Zaxby's
01.2015 - 01.2020
B.B.A - Financial Services
Augusta University
General Studies
East Georgia State College
High School Diploma - undefined
T.W. Josey High School
Customer Service Representative
Foundever
2023 - 01.2023
Sortation Associate
Amazon
2021 - 01.2022
Shift Supervisor
Krispy Kreme
2020 - 01.2020
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