Jad Barghouti

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Managed drinks, food items, donuts, and orders for 150+ customer transactions; boosted sales by 15% through upselling; Improved team efficiency by 20%; Establish schedules;Handled Customer Complaints; Overseeing staff; Ensured store cleanliness and efficiency

• Evaluated suppliers based on their sustainability performance, ensuring responsible sourcing throughout the supply chain.
• Improved water conservation measures within facilities by conducting audits and recommending upgrades.
• Participated in external conferences and seminars focused on sustainability topics, staying up-to-date on industry trends and best practices.
• Assisted in establishing partnerships with local community organizations focused on environmental stewardship initiatives.
• Collaborated with cross-functional teams to integrate sustainability considerations into daily operations and decision-making processes.
• Ran errands, printed paperwork and handled administrative tasks for personnel.
• Followed budget put in place for sustainability programs.
• Promoted sustainable practices within the organization through effective communication campaigns and employee engagement activities.