Jada Black
Lithonia
Summary
Offering strong analytical skills and commitment to learning and growth within insurance industry. Contributes to efficient claims processing and customer service excellence. Ready to use and develop problem-solving to drive business results in another area within the insurance industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Associate
State Farm
11.2024 - Current
- Processed and evaluated insurance claims, ensuring adherence to company policies and regulatory standards.
- Collaborated with team members to streamline claims processing workflow, enhancing overall efficiency.
- Managed documentation for claims submissions, maintaining accurate records in accordance with compliance requirements.
- Resolved customer inquiries regarding claim status, providing timely and accurate information to enhance customer satisfaction.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Repossession Specialist
Stellantis Financial Services
01.2023 - Current
- Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
- Implemented new software solutions that increased operational efficiency within the department, leading to faster case resolutions for clients.
- Maintained up-to-date knowledge of industry trends and best practices, enabling effective adjustments to company strategies as needed.
- Established relationships with customers to encourage payment of delinquent accounts.
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Worked with customer to create debt repayment plan based on current financial condition.
Senior Collections Specialist
American Credit Acceptance
03.2022 - 01.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Used skip tracing and other techniques to locate debtors.
Education
Trotwood-Madison High School
Trotwood, OH06.2009
Skills
- Claims investigation
- Policy interpretation
- Liability determination
- Claims adjustment
- Insurance regulations
- Auto repair estimation
- Quality metrics
- Attention to detail
- Customer Service that drives results
- De-escalation
- Goal Setting and Achievement
- Teamwork and Collaboration
- Conflict resolution
- Organization and Time Management
- Critical Thinking
Certification
- Licensed Claim Associate - 11/2024-Present
Timeline
Claims Associate
State Farm
11.2024 - Current
Repossession Specialist
Stellantis Financial Services
01.2023 - Current
Senior Collections Specialist
American Credit Acceptance
03.2022 - 01.2023
Trotwood-Madison High School