Jada Hayes
Atlanta
Summary
Dynamic hospitality professional with over six years of experience in upscale environments, recognized for a proven ability to manage daily operations and elevate customer satisfaction. Expertise in leading teams to uphold high standards while fostering a culture of excellence and collaboration. Proficient in delegation, conflict resolution, and organizational strategies, with a steadfast commitment to delivering exceptional service infused with genuine hospitality. Passionate about creating memorable experiences that exceed guest expectations and drive business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
DoubleTree by Hilton
05.2022 - 04.2025
- Implemented new check-in and check-out procedures, reducing wait times
- Supervised a team of 10 plus front desk agents, providing guidance and support to optimize guest satisfaction
- Assisted in the management of front office operations, ensuring smooth and efficient daily functioning
- Collaborated with housekeeping department to ensure timely room availability for incoming guests
Front Office Supervisor
DoubleTree by Hilton
11.2021 - 05.2022
- Supervised a team of front desk agents, ensuring efficient and professional guest service
- Maintained a clean and organized lobby area that adhered to brand standards at all times
- Conducted regular audits of cash handling procedures to maintain financial integrity at the front desk
Front Desk Agent/Night Auditor
Hilton Garden Inn
09.2019 - 09.2021
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
Shift Leader
Zaxbys
09.2015 - 07.2018
- Managed daily operations, including scheduling, inventory management.
- Also maintained high standards of quality control to ensure customer satisfaction
Education
High school diploma -
Riverdale High School
Riverdale, GASome college - Education
University of Georgia
Athens, GA08.2019
Skills
- Typing
- Hospitality
- Delegation
- Time management
- Administrative experience
- Supervising experience
- Organizational skills
- Customer service
- Conflict management
- Night audit
- Windows
- Restaurant experience
- Phone etiquette
- Math
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Limited Working
Timeline
Assistant Front Office Manager
DoubleTree by Hilton
05.2022 - 04.2025
Front Office Supervisor
DoubleTree by Hilton
11.2021 - 05.2022
Front Desk Agent/Night Auditor
Hilton Garden Inn
09.2019 - 09.2021
Shift Leader
Zaxbys
09.2015 - 07.2018
Some college - Education
University of Georgia
High school diploma -
Riverdale High School