Jada Jackson
Decatur
Summary
Dynamic Center Supervisor at CSL Plasma with a proven track record in enhancing customer satisfaction and employee engagement. Skilled in decision-making and team building, I implemented quality control measures and fostered a positive work environment, leading to improved center performance and morale. Committed to achieving organizational goals through effective leadership.
Professional with strong background in team leadership and operational management. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in conflict resolution, process optimization, and maintaining high standards. Known for reliability and strong focus on achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Center Supervisor
CSL Plasma
09.2022 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for donors.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Collaborated with management team to develop long-term goals for the center''s success.
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
Group Leader
CSL Plasma
04.2020 - Current
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
Lead Childcare Provider
All About Kids Learning Center
02.2017 - 03.2020
- Conducted assessments of children's developmental milestones providing valuable feedback on their overall growth patterns.
- Facilitated professional development opportunities for staff members by organizing training workshops on child development topics.
- Collaborated with other childcare providers to share best practices and develop a supportive network for continued professional growth.
- Promoted physical, emotional, and social growth of children through engaging group activities and one-on-one interactions.
- Assisted in maintaining a safe, clean, and organized facility to ensure compliance with licensing regulations and promote child wellbeing.
Education
Bio Science Technology
Fort Hayes Arts And Academic High School
Columbus OH04-2014
Skills
- Creative solutions
- Workplace safety
- Verbal and written communication
- Decision-making
- Change management
- Task delegation
- Customer service
- Team building
- Goal oriented
- Teamwork
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Center Supervisor
CSL Plasma
09.2022 - Current
Group Leader
CSL Plasma
04.2020 - Current
Lead Childcare Provider
All About Kids Learning Center
02.2017 - 03.2020
Bio Science Technology
Fort Hayes Arts And Academic High School
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