Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jada Marks

Rex

Summary

Dynamic serving staff member at Olive Garden Restaurant, recognized for exceptional guest relations and effective upselling techniques. Proven ability to maintain cleanliness and organization while enhancing customer satisfaction. Skilled in POS system operation and adept at fostering a collaborative team environment, contributing to increased repeat business and a positive dining experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Serving Staff Member

Olive Garden Restaurant
02.2025 - Current
  • Managed multiple tasks simultaneously while remaining calm under pressure, delivering an enjoyable dining experience for guests even during peak hours.
  • Greeted arriving guests warmly at the door while managing waitlists effectively during peak hours.
  • Received consistent positive feedback from guests for exceptional service, contributing to repeat business.
  • Handled guest complaints professionally and promptly, ensuring a satisfactory resolution for all parties involved.
  • Facilitated smooth communication between front-of-house and back-of-house teams during busy shifts for optimal teamwork and productivity.
  • Assisted in training new serving staff members, improving overall team performance and cohesiveness.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high-quality dining experiences.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Completed accurate cash handling and end-of-shift reconciliation procedures, minimizing discrepancies in financial records.
  • Contributed to increased daily sales with effective upselling techniques and menu knowledge.
  • Streamlined table turnover time by efficiently clearing, cleaning, and resetting tables for new parties.
  • Ensured consistent stock levels of necessary serving supplies throughout shift by regularly restocking stations as needed.
  • Utilized excellent interpersonal skills to foster a positive and collaborative working environment among serving staff members.
  • Built rapport with regular customers, fostering long-term relationships that contributed to the establishment''s success.
  • Provided knowledgeable recommendations on menu items based on dietary restrictions or preferences of guests when requested.
  • Participated in weekly team meetings to discuss ways to improve service quality and efficiency.
  • Supported bartending staff by taking drink orders and relaying them accurately and efficiently, enhancing beverage service quality.
  • Assisted in special event planning and execution, ensuring memorable experiences for guests attending private parties or corporate functions.
  • Maintained strict adherence to restaurant''s health and safety protocols, ensuring a clean and safe dining environment for guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.

Volunteer

Childrens Hospitial of Atlanta
02.2023 - 04.2025
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Coordinated food drives for improved local food bank stock levels.
  • Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
  • Fostered sense of community, organizing neighborhood gatherings.
  • Increased cultural awareness with organization of multicultural festivals.
  • Facilitated better healthcare access by volunteering at free clinics.

Coach

Jonesboro High School
08.2024 - 02.2025
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
  • Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
  • Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Facilitated recovery programs for injured athletes, accelerating their return to peak performance levels.
  • Achieved significant reduction in player injuries, through implementation of comprehensive warm-up and cool-down routines.
  • Developed athletes' skills in various sports, enhancing team performance and individual competence.
  • Fostered leadership among players, by creating mentorship programs that paired experienced athletes with newcomers.
  • Improved team's win-loss record, by focusing on developing advanced tactical strategies.
  • Organized and led community sports events, promoting physical activity and sportsmanship in local area.
  • Led team to win regional championships, by instilling strong work ethic and resilience in players.
  • Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
  • Boosted player recruitment, by establishing strong relationships with local schools and sports clubs.
  • Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
  • Streamlined travel arrangements for away games, ensuring efficient logistics and minimizing disruptions to players' routines.
  • Developed code of conduct for team, promoting discipline and respect both on and off field.
  • Collaborated with school officials to ensure student-athletes' academic and athletic commitments were balanced effectively.
  • Enhanced players' strategic understanding, by conducting detailed video analysis sessions.
  • Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
  • Increased fan engagement, by organizing meet-and-greet events with players and coaching staff.
  • Conducted workshops on nutrition and mental health for athletes, contributing to their overall well-being and performance.
  • Offered constructive feedback to clients to help reach goals.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Assisted clients in setting and achieving personal and professional goals.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Utilized various coaching models and techniques to maximize client success.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.

Babysitter

Home Business
01.2024 - 12.2024
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
  • Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
  • Planned fun outings and educational activities to keep children entertained.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
  • Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
  • Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.
  • Collaborated closely with parents regarding behavioral issues implementing strategies that improved overall behavior patterns.
  • Administered medications by following strict instructions from parents.
  • Provided first aid and care during emergencies, ensuring child safety at all times.
  • Fostered safe and nurturing environment, closely monitoring children's activities.
  • Enhanced children's social skills by organizing group activities.
  • Monitored progress in self-care tasks, encouraging independence.
  • Coordinated outdoor activities to promote physical health and exploration.
  • Enhanced children's language development with storytelling and reading sessions.
  • Adapted activities to meet varying needs and interests of children under care.
  • Encouraged positive behavior and manners through example and gentle guidance.
  • Implemented reward system for chores and homework, motivating positive behavior.

Teacher's Assistant

Magical Stars Daycare
08.2023 - 12.2024
  • Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
  • Provided timely feedback to students on their performance, allowing them to make adjustments as needed for continued improvement.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.

Education

Certified Medical Assistant - Medical Assistant

Emory University
Atlanta, GA
06-2025

High School Diploma -

Jonesboro Highshcool
Jonesboro, GA
05-2022

Skills

  • Cleanliness
  • Food preparation
  • Order taking
  • Organization
  • POS system operation
  • Memory retention
  • Guest relations
  • Table setting
  • Clear speech
  • Foreign language proficiency

Certification

  • Certified Medical Assistiant,

Languages

Spanish
Limited Working

Timeline

Serving Staff Member

Olive Garden Restaurant
02.2025 - Current

Coach

Jonesboro High School
08.2024 - 02.2025

Babysitter

Home Business
01.2024 - 12.2024

Teacher's Assistant

Magical Stars Daycare
08.2023 - 12.2024

Volunteer

Childrens Hospitial of Atlanta
02.2023 - 04.2025

Certified Medical Assistant - Medical Assistant

Emory University

High School Diploma -

Jonesboro Highshcool

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Jada Marks