Jada Norman
Mableton
Summary
Dynamic and dedicated professional with extensive experience at Ikes Cafe and Grille, excelling in customer interaction and teamwork. Proven ability in cash handling and food preparation, consistently enhancing guest experiences. Recognized for maintaining high standards of cleanliness and organization, contributing to a welcoming atmosphere and operational efficiency.
Vibrant and friendly with excellent communication and teamwork abilities. Understands importance of customer satisfaction and possesses strong attention to detail in food preparation and service. Dedicated to contributing to positive dining experience and ensuring smooth restaurant operations.
Developed strong interpersonal and multitasking skills in high-paced restaurant environment. Proven ability to manage customer interactions and maintain service efficiency. Seeking to transition into new field, leveraging versatile skills in communication and task management.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
Ikes Cafe and Grille
Marietta, GA
08.2025 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Operated cash register accurately, processing transactions efficiently and managing end-of-shift reconciliation.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment.
- Assisted kitchen staff in food preparation, ensuring adherence to quality standards and safety protocols.
- Adapted quickly to new menu items and promotions, providing knowledgeable recommendations to customers.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Bakery Clerk
Publix
Smyrna, GA
07.2023 - 05.2025
- Assisted customers in selecting bakery items, providing exceptional service and product knowledge.
- Maintained cleanliness and organization of bakery display cases to enhance visual appeal.
- Operated baking equipment, adhering to safety protocols and operational standards.
- Monitored inventory levels, restocking products to ensure availability for customers.
- Implemented best practices for food safety and sanitation compliance within the bakery department.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction.
Restaurant Hostess
IHOP
Smyrna Ga
08.2022 - 02.2023
- Greeted and seated guests promptly, ensuring a positive first impression.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new host staff on procedures and customer service standards.
- Maintained cleanliness and organization of dining area and entrance for welcoming atmosphere.
- Handled guest inquiries and concerns with professionalism to enhance dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.s
- Monitored reservation system to ensure accurate scheduling and minimize wait times.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Education
Kennesaw State University
Kennesaw, GA05.2028
High School Diploma -
Kell High School
Marietta, GA05.2024
Skills
- Strong teamwork
- Customer interaction
- Cleaning and sanitizing
- Taking orders
- Order taking
- Food preparation
- Guest experiences
- Cash handling expertise
- Upselling strategies
Timeline
Restaurant Team Member
Ikes Cafe and Grille
08.2025 - Current
Bakery Clerk
Publix
07.2023 - 05.2025
Restaurant Hostess
IHOP
08.2022 - 02.2023
No Degree - Education
Kennesaw State University
High School Diploma -
Kell High School