Jada Parks
Riverdale
Summary
Enthusiastic and ready to add knowledge and experience to a fresh, demanding position. Good listening abilities combined with an inquisitive and focused personality. Diligent person with a solid background in a variety of environments and a high degree of efficiency and accuracy.
Overview
5
5
years of professional experience
Work History
Customer Service Agent Trainer
TBI Airport Management
09.2022 - 12.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
Package Handler Trainer
Fed Ex Ground
10.2021 - 09.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Cashier
The Varsity
06.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Criminal Justice
Middle Georgia State University
Macon, GA05.2025
High School Diploma -
Mays High School
Atlanta, GA05.2019
Skills
- Strong Communication Skills
- Reliability and punctuality
- Vehicle maintenance knowledge
- Customer Service
- Problem-solving abilities
- Data Entry
- Customer Relations
- Loading and unloading
- Order Picking
- Shipping and receiving
- Safety awareness
Timeline
Customer Service Agent Trainer
TBI Airport Management
09.2022 - 12.2023
Package Handler Trainer
Fed Ex Ground
10.2021 - 09.2022
Cashier
The Varsity
06.2019 - 01.2020
Bachelor of Science - Criminal Justice
Middle Georgia State University
High School Diploma -
Mays High School