Jada Peterkin
Atlanta
Summary
Dynamic professional with a proven track record at Delta, excelling in customer service and operational efficiency. Known for exceptional problem-solving and attention to detail, I thrive in fast-paced environments, ensuring safety and satisfaction. A dependable team player, I effectively manage multiple priorities while maintaining a positive attitude and delivering outstanding results.
Overview
29
29
years of professional experience
Work History
Cabin Experience
Delta
10.2024 - Current
- Responsible for cleaning, sanitizing, restocking, and conducting safety searches of aircraft interiors between flights to meet cleanliness and security standards. The role involves physical tasks, equipment operation, and working efficiently in a fast-paced environment while following strict safety protocols to ensure a safe and positive customer experience.
Co-Owner
Wolf of the Phoenix LLC
06.2014 - Current
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Buying truck loads of overstocked pallets from vendors estimated to be 20-24 pallets at a time.
- Purchase inventory from credible vendors such as Wayfair, Amazon, Target, Walmart, Seventh Ave and much more.
- Assemble the items and sell at a discounted rate
- Post Finished Items on our selling apps such as FB marketplace, Offer up, Nextdoor, and Mercari
Supervisor
USPS
10.2023 - 09.2024
- Supervised daily operations to ensure timely processing of mail and packages.
- Trained new employees on USPS policies, procedures, and safety protocols.
- Monitored workflow efficiency to identify areas for process improvement.
- Coordinated team schedules to optimize staffing levels during peak periods.
- Process mail, move mail and identify where it needs to go in the building.
- Supervised a staff of 60 people in the FRS/Bullpen departments that included assuring the robots that deliver mail to the bins are properly turned on and assigned
Lead Loading Dock Clerk
Matheson
04.2023 - 10.2023
- Oversaw loading dock operations to ensure timely dispatch of shipments.
- Coordinated with drivers and warehouse staff to optimize unloading processes.
- Trained new clerks on safety protocols and equipment handling procedures.
- Implemented inventory control measures to minimize discrepancies and losses.
- The company lost its contract and officially closed 10/15/23 I went to USPS a week later
- Matheson was a contracting company for USPS
Customer Service Representative
Disney Dining
08.2019 - 03.2023
- Handled high-volume inbound calls from Disney guests, providing accurate information and assistance in a fast-paced environment
- Scheduled and modified dining reservations for Disney restaurants while ensuring guest preferences and availability
- Delivered exceptional guest service by resolving issues, answering questions, and maintaining a positive, professional tone
- Used reservation and customer management systems to document interactions and update guest records
- Followed company policies and quality standards to ensure a consistent guest experience
- Managed multiple tasks simultaneously while maintaining attention to detail and efficiency
Security Officer
Chesley Brown International Security
06.2015 - 07.2019
- Monitored premises to prevent unauthorized access and ensure safety protocols were adhered to.
- Conducted regular inspections of property and reported any suspicious activity or security breaches.
- Collaborated with law enforcement during incidents, providing necessary documentation and support for investigations.
- Developed and implemented training programs for new security personnel, enhancing team operational efficiency.
Executive Assistant
Gensler
02.2000 - 06.2004
- Delivered white-glove service to senior executives, external partners, and high-profile visitors, ensuring a professional and welcoming experience
- Managed complex scheduling and last-minute changes, maintaining composure and efficiency under pressure
- Handled confidential and sensitive information with discretion and strict adherence to company policies
- Served as a primary point of contact, demonstrating clear communication, diplomacy, and problem-solving skills
- Coordinated logistics, travel arrangements, and meetings, prioritizing safety, accuracy, and timeliness
- Anticipated needs and resolved issues proactively to ensure smooth daily operations
- Maintained a calm, polished demeanor while juggling competing priorities in a dynamic environment
Bartender/Server
TGI Fridays/Houston's/Hard Rock Cafe & Several Catering Companies
01.1997 - 01.2000
- Trained and mentored junior bartenders to enhance service quality and efficiency.
- Delivered attentive, personalized service to guests in a fast-paced, high-volume environment
- Managed food and beverage service while maintaining safety, cleanliness, and sanitation standards
- Multitasked effectively while prioritizing guest needs and service flow
- Resolved guest concerns professionally to ensure a positive experience
- Maintained composure and professionalism during peak hours and high-stress situations
- Collaborated with team members to ensure smooth, efficient service operations
- Handled cash and electronic payments accurately and responsibly
Education
High School Diploma -
Largo HS
College Park, MD06-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Timeline
Cabin Experience
Delta
10.2024 - Current
Supervisor
USPS
10.2023 - 09.2024
Lead Loading Dock Clerk
Matheson
04.2023 - 10.2023
Customer Service Representative
Disney Dining
08.2019 - 03.2023
Security Officer
Chesley Brown International Security
06.2015 - 07.2019
Co-Owner
Wolf of the Phoenix LLC
06.2014 - Current
Executive Assistant
Gensler
02.2000 - 06.2004
Bartender/Server
TGI Fridays/Houston's/Hard Rock Cafe & Several Catering Companies
01.1997 - 01.2000
High School Diploma -
Largo HS