Jada Quintons
Decatur
Summary
Customer-focused professional with background in customer service sales representation. Possess comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibit strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Sales Representative
Home Depot
Atlanta
06.2024 - 04.2025
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Assisted customers with navigating website for product selection purposes.
- Provided accurate information about products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Greeted and assisted customers to foster positive experiences.
Front Desk Agent
Playa Bowls
Atlanta
01.2023 - 05.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted with check-in and check-out procedures for guests.
- Computed bills, collected payments and made change for guests.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered phones, responded to inquiries, and took messages.
Education
Bachelor of Arts - Communications
Georgia State University
Atlanta, GA05-2024
Skills
- Digital media
- Social media marketing
- Customer engagement
- Public relations
- Team collaboration
- Data entry
Timeline
Customer Service Sales Representative
Home Depot
06.2024 - 04.2025
Front Desk Agent
Playa Bowls
01.2023 - 05.2024
Bachelor of Arts - Communications
Georgia State University
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