Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Reed

Alpharetta,GA

Summary

Dynamic Client Service Representative with a proven track record at Dermani MedSpa, excelling in customer support and problem-solving. Adept at managing appointments and maintaining accurate records, consistently enhanced client satisfaction and engagement. Strong administrative skills and adaptability contributed to a collaborative environment, ensuring seamless operations and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Client Service Representative - Medical Aesthetics

Dermani Med Spa
09.2024 - Current
  • Handled front desk operation, assuring guest have easy going check-ins and check-outs.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Created a welcoming atmosphere for each and every client, showed great costumer service, and provided help/answered questions as needed.
  • Maintained accurate records of client interactions using CRM software for efficient follow-up.
  • Adapted quickly to changes in policies, procedures, and technology to enhance client engagement.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Kept calendar with scheduled appointments and scheduled staff for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Managed multiple phone lines answering questions, transferring calls, booking appointments, canceling appointments, and ensuring each costumers felt satisfied after every call,
  • Maintained organized client records using electronic management systems, ensuring accuracy and confidentiality.
  • Supported team members in daily operations, contributing to a collaborative work environment.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
  • Provided product knowledge to clients, facilitating informed decisions on treatments and services.
  • Maintained up-to-date knowledge of product, medical terminology and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Educated patients on procedures and office policies , enhancing overall patient experience.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Facilitated patient flow by notifying provider of patients' arrival.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled approximately 30+ emails day-to-day ensuring all clients are satisfied and all emails are being responded to in a timely manner.

Front Desk Receptionist/Intern

Bob Steele Salon
11.2024 - 05.2025
  • Greeted and assisted visitors, ensuring a welcoming environment.
  • Managed incoming calls and directed them to appropriate departments efficiently.
  • Scheduled appointments and maintained calendar for front desk daily cleaning schedule and routine.
  • Organized and maintained office supplies, contributing to operational efficiency.
  • Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
  • Maintained inventory levels, ordering office supplies when necessary to prevent shortages or delays in operations.
  • Handled challenging situations involving disgruntled customers tact diplomacy ultimately resolving issues satisfaction both parties involved.
  • Ensured timely responses to emails, facilitating efficient communication between clients and staff members.
  • Collaborated with team members on special projects, contributing valuable insights that led to successful outcomes.
  • Assisted in training of new interns, sharing knowledge and expertise to ensure smooth onboarding process for incoming staff members.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Made sure dishes were washed, stylist always had clean towels, and floors stayed swept when they were cutting hair.
  • Make sure each and every guest has something to drink if they would like one.
  • Alert stylist when each client arrives and offers to help them with a client if they're running behind.
  • Streamlined office operations for increased efficiency through effective organization and filing systems.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Routed incoming mail and messages to relevant personnel without delay.

Front Desk Receptionist

The Now Massage
04.2024 - 10.2024
  • Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
  • Greeted all guest with warm welcomes ensuring smooth check-in process while also creating welcoming atmosphere for a great first impression.
  • Ensured all guest knew they had to complete a Medical History form before being seen and made sure it was filled out thoroughly before allowing them back.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Doing hourly walk-throughs to collect massage therapist dirty sheets and making sure they have clean sheets throughout the whole day and keeping up with laundry.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Call every client for that following day to confirm or cancel their appointments to ensure therapists time are being valued.
  • Notified Therapist each time a client arrived to ensure client's were getting full time of service and to keep therapist on time for next client.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Arranged meetings for the staff as well as attended meetings and helped figure out how to push more sells and bring more people in.
  • Became educated on our services we provide and how they help clients to ensure they were satisfied with each visit.

Sales Associate

H&M Clothing Store
09.2023 - 04.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Maintained inventory organization, ensuring stock levels met customer demand.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained a clean space in fitting rooms and each area of the store while costumers shopped
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to achieve monthly sales targets.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Cashier Team Lead

McAlister's Deli
10.2022 - 03.2023
  • Supervised cashier team, ensuring efficient operations and optimal workflow management.
  • Trained new cashiers on register systems and customer service protocols.
  • Monitored cash handling procedures, maintaining compliance with company policies.
  • Resolved customer inquiries and issues, enhancing overall shopping experience.
  • Conducted regular audits of cash registers to ensure financial integrity.
  • Provided ongoing feedback and coaching to team members, fostering professional growth.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable experience for customers.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Scheduled breaks for team members, promoting fair work environment while maximizing coverage during peak hours.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Birthday Party Hostess

SkyZone Entertainment
06.2021 - 04.2022
  • Engaged with children and parents, fostering positive and enjoyable atmosphere throughout parties.
  • Implemented feedback mechanisms to gather insights for continuous improvement of party experiences.
  • Maintained high standards of cleanliness and safety within party area, contributing to positive client reviews and recommendations.
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
  • Maintained party areas during busy events for as many as 75+ guests.
  • Decorated and set tables in accordance with party themes and age groups.
  • Utilized excellent time management skills to ensure smooth transitions between activities, maintaining their lively pace throughout entire party duration.
  • Managed all aspects of the birthday celebrations from setup to cleanup, ensuring seamless events and happy customers.
  • Educated guests on rules and policies to deliver safe, enjoyable experiences.
  • Directed guests to correct areas for eating, dancing, and other services.
  • Supervised children's activities, maintaining happiness, safety and well-being.

Education

High School Diploma -

Centennial High School
Roswell, GA
05-2023

Skills

  • Customer support
  • Flexible and adaptable
  • Billing and invoicing
  • Call center experience
  • Data Entry
  • Administrative support
  • Customer Service & Patient Interaction
  • Cash flow oversight
  • Scheduling appointments
  • Database management
  • EMR system updating and retrieving patient information
  • Problem-solving skills

Timeline

Front Desk Receptionist/Intern

Bob Steele Salon
11.2024 - 05.2025

Client Service Representative - Medical Aesthetics

Dermani Med Spa
09.2024 - Current

Front Desk Receptionist

The Now Massage
04.2024 - 10.2024

Sales Associate

H&M Clothing Store
09.2023 - 04.2024

Cashier Team Lead

McAlister's Deli
10.2022 - 03.2023

Birthday Party Hostess

SkyZone Entertainment
06.2021 - 04.2022

High School Diploma -

Centennial High School

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Jada Reed