Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Smith

Dublin

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience

Work History

Customer Service - Intake Representative

Cigna
05.2023 - Current
  • Accepting a daily average of 100-125 inbound calls from health plans clients, providers and imaging centers seeking prior authorization.
  • Properly handle and verify patient records under HIPPA and PHI, and service confidentiality for each call
  • Accepting multiple back to back calls
  • Follow the complete formal script pathway with each caller, identifying and transferring any call that cannot be resolve
  • meet or exceed quality and productivity goal
  • Remain client focus at all time, with the ability to independently resolve customer inquiries and complaints with one call resolution


Remote Customer Service Representative

sitel
02.2022 - 05.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Taking payment via phone
  • Handling claims and disputes cases
  • Resending statement copies
  • Reporting a lost or stolen debit or credit card

Remote Customer Service

Hire Dynamics
11.2021 - 01.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Cashier

Home Depot
03.2020 - 03.2021
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cashier

Chick-fil-A
04.2019 - 03.2020
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Sale Associate

Belk Department Store
08.2018 - 03.2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Education

Some College (No Degree) -

Middle Georgia College

High School Diploma -

Dublin High School
05.2018

Skills

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Data Entry
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Call Documentation
  • Customer Service
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Transaction Processing
  • Order and Refund Processing
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Microsoft Office Expertise
  • Sales Expertise
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Active listening

Timeline

Customer Service - Intake Representative

Cigna
05.2023 - Current

Remote Customer Service Representative

sitel
02.2022 - 05.2023

Remote Customer Service

Hire Dynamics
11.2021 - 01.2022

Cashier

Home Depot
03.2020 - 03.2021

Cashier

Chick-fil-A
04.2019 - 03.2020

Sale Associate

Belk Department Store
08.2018 - 03.2019

High School Diploma -

Dublin High School

Some College (No Degree) -

Middle Georgia College

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Jada Smith