Jada Williams
Atlanta
Summary
Dynamic sales leader with extensive experience driving results in high-volume retail environments. Proven track record at Sephora of leading and developing diverse teams, exceeding sales goals, and delivering exceptional client experiences. Adept at building strong relationships with clients, teams, and stakeholders, while strategically implementing initiatives that drive brand growth. Recognized for empowering teams, optimizing operations, and translating customer insights into actionable business opportunities. Seeking to leverage leadership expertise and passion for being a people’s leader.
Overview
14
14
years of professional experience
Work History
Sales & Service Manager
Sephora
Atlanta
09.2023 - Current
- Led daily sales and service operations in a high-volume prestige beauty environment, driving team performance to exceed sales, conversion, and client experience goals.
- Partnered with luxury and prestige beauty brand representatives to execute product launches, in-store events, and brand activations that increased client engagement and brand awareness.
- Analyzed sales performance, KPIs, and brand-level metrics to identify growth opportunities and implement strategies that improved conversion, average transaction value, and category sales.
- Coached and developed a team of beauty advisors on client consultation techniques, product knowledge, and luxury service standards to drive stronger brand storytelling and sales results.
- Collaborated with brand partners to deliver product education and training sessions, ensuring team expertise across prestige beauty and new launches.
- Supported execution of national brand campaigns and promotional events, driving traffic and strengthening brand visibility within the store.
- Delivered elevated client experiences through personalized consultations, strengthening client loyalty and repeat business.
- Maintained strong partnerships with brand representatives to support sales goals, merchandising standards, and successful retail execution.
- Create and manage weekly team schedules for beauty advisors , aligning staffing with peak business hours, brand events, and promotional activations to maximize sales and client service.
Experience Manager
Ulta Beauty Inc.
Atlanta
01.2023 - 09.2023
- Lead storewide guest experience strategy, overseeing prestige beauty boutiques, services, and specialty brand partners to drive sales growth and elevate luxury brand presentation.
- Partner with prestige and luxury brand representatives to execute product launches, in-store activations, and promotional events that increase brand awareness and client engagement.
- Analyze weekly sales performance, KPIs, and brand metrics to identify opportunities and implement action plans that improve conversion, average ticket, and prestige category growth.
- Recruit, coach, and develop a team of beauty advisors, service professionals, and boutique specialists to deliver high-touch client service aligned with luxury brand standards.
- Execute brand education and product training to ensure teams confidently represent prestige brands and deliver personalized client consultations.
- Collaborate with store leadership to drive multi-brand business strategies, optimizing merchandising, visual presentation, and promotional execution.
- Lead client experience initiatives that increase guest loyalty, retention, and repeat business through personalized service and event-driven engagement.
- Manage and support in-store brand events, masterclasses, and influencer activations, driving traffic and strengthening partnerships with prestige beauty brands.
Customer Service Manager
Publix SuperMarket
Atlanta
03.2016 - 01.2023
- Ensure exceptional customer service standards are delivered on every interaction.
- Manage daily front-end operations, including registers, cash handling, and service desk functions.
- Resolve customer concerns, complaints, and returns while maintaining a positive shopping experience.
- Create and manage weekly staff schedules based on store traffic and labor goals.
- Train, coach, and develop associates to improve customer service skills and productivity.
- Monitor and maintain cash office accuracy, including register counts, safe counts, and deposits.
- Drive store performance metrics such as customer satisfaction scores and checkout efficiency.
- Enforce company policies, safety procedures, and loss prevention standards.
- Coordinate with other department managers to ensure smooth store operations.
- Support hiring, onboarding, and performance evaluations for front-end associates
Cashier
Wendy’s Restaurant
Atlanta
08.2012 - 12.2016
- Greeted customers at the drive-thru speaker in a friendly and professional manner.
- Accurately took food and beverage orders using the POS system.
- Maintained a fast and efficient drive-thru service time during high-volume periods.
- Resolved customer concerns and provided excellent customer service.
- Kept the drive-thru station clean, organized, and stocked with necessary supplies.
- Followed food safety and company procedures.
Education
High School -
Norcross High School
Skills
- Financial Budgeting and Reporting
- Retail Knowledge
- Accountability
- Consultative Sales Techniques
- Reporting and Metrics tracking
- Strategic Business Processes
- Strong Interpersonal Skills
- Product Knowledge
- Business Analysis
- Scheduling
- Problem Solving
- Efficient in Microsoft Office
- Growth and Development
- Training and Customer Onboarding
- Customer Relations
- KPI’s and Metrics
Languages
English
Timeline
Sales & Service Manager
Sephora
09.2023 - Current
Experience Manager
Ulta Beauty Inc.
01.2023 - 09.2023
Customer Service Manager
Publix SuperMarket
03.2016 - 01.2023
Cashier
Wendy’s Restaurant
08.2012 - 12.2016
High School -
Norcross High School