JADA WILLIS
Jonesboro
Summary
Goal-oriented Customer Service Leader with a proven record of success in exceeding sales and customer satisfaction ratings with 4 years of leadership. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
9
9
years of professional experience
Work History
Educator Account Executive, Salesforce Lead
Chegg
12.2022 - 02.2023
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Sales Development Representative
Chegg
03.2021 - 12.2022
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
Data Quality Specialist
Chegg
11.2021 - 12.2022
- Enhanced data quality by implementing stringent validation processes and procedures.
- Streamlined data management tasks for improved efficiency in data analysis and reporting.
- Collaborated with cross-functional teams to identify and resolve data discrepancies, maintaining consistency across the organization.
Patient Access Representative and Lead Preceptor
Vanderbilt Medical Center
05.2019 - 03.2020
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Improved employee performance by designing and implementing effective training programs.
- Collaborated with interdisciplinary teams for improved care coordination, resulting in better patient outcomes overall.
Lead Sales Associate
Ulta
08.2019 - 04.2020
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Lead Concierge
Hilton
11.2018 - 08.2019
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Organized daily schedules for guests, including transportation arrangements, reservations, and activity bookings.
- Assisted in the development of marketing materials promoting hotel services and amenities, increasing visibility among potential clientele.
Lead Senior Customer Service Specialist
Postmates
05.2017 - 11.2018
- Created comprehensive training materials to ensure new hires were prepared for their roles as Customer Service Specialists.
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Sales Associate
Kate Spade
08.2015 - 02.2016
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Abercrombie & Fitch
05.2014 - 11.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
MBA - Project Management
Trevecca Nazarene University
Nashville, TN10.2024
Bachelor of Arts - Communications, Journalism
Tennessee State University
Nashville, TN05.2019
Skills
- Project Management
- Customer Service Management
- Team Development
- Employee Training
- Sales expertise
- Sales Coaching
- Team Building and Leadership
- Outstanding communication skills
- Team Motivation
- Store operations
Timeline
Educator Account Executive, Salesforce Lead
Chegg
12.2022 - 02.2023
Data Quality Specialist
Chegg
11.2021 - 12.2022
Sales Development Representative
Chegg
03.2021 - 12.2022
Lead Sales Associate
Ulta
08.2019 - 04.2020
Patient Access Representative and Lead Preceptor
Vanderbilt Medical Center
05.2019 - 03.2020
Lead Concierge
Hilton
11.2018 - 08.2019
Lead Senior Customer Service Specialist
Postmates
05.2017 - 11.2018
Sales Associate
Kate Spade
08.2015 - 02.2016
Sales Associate
Abercrombie & Fitch
05.2014 - 11.2015
MBA - Project Management
Trevecca Nazarene University
Bachelor of Arts - Communications, Journalism
Tennessee State University
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