Jadah Butler

• Created and maintained appointment schedules for service providers with balanced approach

• Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and
  smoothly resolving various problems

• Handled orders on assigned accounts, including setting up new orders and coordinating services
• Answered customer questions about policies and procedures with friendly and knowledgeable approach

• Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.

• Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written

scripts

• Expanded client base with effective marketing, cold calling, and referral management
Maintained high satisfaction rates and revenue numbers by establishing strong customer and community
relationships with regular follow-up on outstanding issues related to insurance policies
• Set up clients with new policies, including calculating premiums and establishing payment methods

• Sold both common and specialized policies to area businesses and individuals.

• Analyzed customer needs to provide customized insurance solutions.
• Conducted annual reviews of existing policies to update information.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.

• Delivered prompt service to prioritize customer needs.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed new policy quotes and explained requirements and limits to potential policyholders
  • Verified personal data on insurance applications and policies, including names, addresses, and property values
  • Liaised between insured customers and agents, updating accounts and collecting necessary information