Jade' Brown
Camilla
Summary
Results-driven leader with proven ability to take charge and adapt to changing circumstances, enabling confident strategic decision-making. Skill set includes fostering collaboration, driving team success, and consistently delivering measurable results. Recognized for problem-solving expertise, adaptability, and unwavering commitment to achieving organizational goals with precision and efficiency.
Overview
10
10
years of professional experience
Work History
Member Service Representative-MLO
Navy Federal Credit Union
04.2018 - Current
- Counsel current and prospective members about Navy Federal’s products and services
- Actively serves as Member Education Champion for branch
- Assisted in recruiting, on-boarding and initial training of team members
- Analyzes and solves problems without clear precedent daily independently
- Understands and complies with Federal and other regulations relating to financial products and services
- Assist in Branch Office vault opening, closing, and balancing procedures
- Serves as Branch Office and/or ATM vault custodian
- Provide functional/operational support to the branch/region as business needs and workload dictates
- Partnered with local military service members, recruits, and high school students to help better their financial health by presenting financial presentations
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Sought ways to improve processes and services provided.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
- Exhibits high energy and professionalism when dealing with members and staff.
Teller
DOCO Credit Union
03.2015 - 03.2018
- Built and maintained customer relations by providing high-quality service
- Processed daily client transactions, including deposits, withdraws, money transfers, loan payments, and cashier’s checks
- Oversaw compliance with company policies, objectives, and communication goals
- Assisted clients with various questions and concerns related to their accounts and bank products
- Ensure compliance with Georgia State laws and regulations during every shift
Education
No Degree - Early Childhood Education
Georgia Southwestern State University
03-2016
High School Diploma -
Monroe High School
Albany, GA12.2011
Skills
- Problem Solving Skills
- Regulatory Compliance
- Customer Service
- Adaptability
- Team Player
- Creative thinking
- Accuracy
- Communication skills
- Time Management
- Mentor
- Decision Making
- Flexible
Accomplishments
- Received Superior Sustained Performance, 2021, 2024
- MSR in the Spotlight South Atlantic Region, 12/2022
- Richard E. Cobb Award, 2023
- Presidents Award for Service Excellence
Timeline
Member Service Representative-MLO
Navy Federal Credit Union
04.2018 - Current
Teller
DOCO Credit Union
03.2015 - 03.2018
High School Diploma -
Monroe High School
No Degree - Early Childhood Education
Georgia Southwestern State University
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