Jade Campbell
Xray Patient Scheduler
Atlanta
Summary
Experienced and organized professional with 4 years of expertise in scheduling and coordinating. Possessing excellent communication skills, also managing patient appointments and records. Deep understanding of healthcare operations, committed to ensuring smooth patient flow and enhancing the overall efficiency of healthcare services.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Xray Patient Scheduler
Modivcare
07.2021 - Current
- Currently serving as a Data Integrity Specialist at Sprouts Farmers Market, responsibilities involve ensuring the accuracy and consistency of data across various platforms
- This role includes conducting audits, analyzing discrepancies, and implementing corrective measures to optimize data management processes
- Collaboration with cross-functional teams is essential to identify improvements and enhance overall operational efficiency
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Managed a high call volume, prioritizing tasks to provide exceptional customer service in a fast-paced environment.
- Streamlined the scheduling process for improved patient flow and reduced wait times.
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
Customer Success Manager
Publix Corp.
08.2012 - 11.2020
- In the role of Customer Service Manager at Publix Corp., the focus was on enhancing customer satisfaction through efficient service operations
- This position involved leading a team, overseeing customer interactions, and implementing strategies that fostered a positive shopping experience
- Responsibilities included training staff and resolving complex customer issues to ensure high standards of service were met
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Created customer support strategies to increase customer retention.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
Tier 2 Customer Service Manager
Walmart Inc
10.2006 - 08.2012
- As a Tier 2 Customer Service Manager at Walmart Inc, responsibilities included overseeing escalated customer inquiries and managing a team of customer service representatives
- This role required strong leadership and communication skills to ensure that customer issues were resolved efficiently and effectively
- Focus was placed on training staff to enhance service quality and operational procedures
Education
Highschool Diploma -
Columbia High
08.2000 - 05.2004
Skills
Patient confidentiality
Data entry proficiency
Strong organization
Educating patients
Records management
Appointment scheduling
Timeline
Xray Patient Scheduler
Modivcare
07.2021 - Current
Customer Success Manager
Publix Corp.
08.2012 - 11.2020
Tier 2 Customer Service Manager
Walmart Inc
10.2006 - 08.2012
Highschool Diploma -
Columbia High
08.2000 - 05.2004
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