Jade Carter
McDonough
Summary
Proactive professional with 5.5+ years of experience and a proven knowledge of end user support, remote systems access, and troubleshooting. Aiming to leverage my skills to successfully fill the Desktop Support Engineer role at your company.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Ground Operations Crew
Jetblue Airways
07.2015 - 02.2024
- Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
- Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
- Operates external aircraft equipment
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
Help Desk Technician
Truetox
08.2018 - 12.2018
- Provide telephone/remote technical support to end users
- Perform local and remote software installs and updates
- Maintain and develop documentation
- Set up and configure PCs, printers, peripherals and networking equipment
- Provide on-site troubleshooting, training and tech support at the desktop level
- Assist with basic network issues
- Assist in the onboarding of new staff if needed
Technical Service Desk Analyst
Northwell
10.2016 - 07.2018
- Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
- Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible
- Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
- Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands
- Assist in the maintenance of the Service Desk Knowledge Base
Ramp Lead
Jetblue Airways
01.2017 - 01.2018
- In charge of a four-man crew to park, unload and push out flights on time
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
- Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time
- Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Education
A.S. - Information Technology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
HEMPSTEAD, NY06.2016
Skills
- Load planning
- Baggage handling
- Time management
- Radio communication
- Teamwork and collaboration
Timeline
Help Desk Technician
Truetox
08.2018 - 12.2018
Ramp Lead
Jetblue Airways
01.2017 - 01.2018
Technical Service Desk Analyst
Northwell
10.2016 - 07.2018
Ground Operations Crew
Jetblue Airways
07.2015 - 02.2024
A.S. - Information Technology
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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