Jade Goodell
Tyrone,GA
Summary
Dynamic leader with a proven track record at Uhaul Moving And Storage, adept in operations management and customer relationship management. Excelled in building strong teams, enhancing sales, Maintaining high quality product, location and experience, with attention to detail, cleanliness and streamlining inventory control and customer experience! Achieved significant improvements in employee satisfaction and customer loyalty through effective problem-solving and leadership skills with a wide variety of skills from facility and equipment maintenance to customer communications, creating an environment of positivity and productivity in any scenario.
Overview
12
12
years of professional experience
Work History
Custodial Assistant
Mikes Industrial Cleaning Services
01.2021 - Current
- Upheld safety standards through regular sanitization of high-touch surfaces in offices,classrooms, restrooms, and common areas.
- Fostered hygienic conditions in restrooms by regularly refilling soap dispensers, replenishing paper products, and sanitizing surfaces.
- Responded quickly to emergency situations, such as water leaks
- Collaborated with custodial team members to complete large-scale projects such as waxing floors or deep-cleaning carpets
- Demonstrated attention to detail while dusting surfaces, vacuuming floors, and wiping down fixtures for an overall polished appearance.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
Residential Cleaner
Kevin Adams
06.2024 - Current
- Clean and maintain various residential homes that are set up for airbnb locations before and after arrival and departure of guests
- Provide specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Create customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Handle delicate items with care during the cleaning process thus minimizing breakage and damage.
- Deliver quality customer service to address urgent needs and cleaning requests.
- Launder linens, bedding, towels as needed for immaculate presentation within the residence.
- Reduce allergens in homes with diligent dusting, vacuuming, and air filter maintenance tasks.
- Disinfect and mop bathrooms to keep facilities sanitary and clean.
General Manager
Uhaul Moving And Storage Of Crosstown
09.2021 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term growth.
- Maintained facility and functionality of entire building from tasks like changing air filters to tending to storage tenants needs and concerns
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Analyzed market trends and competitor activities to create competitive advantages.
Storage Manager
Uhaul Moving And Storage of Sharpsburg
03.2019 - 09.2021
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Evaluated potential risks associated with storage operations and building safety, such as up to date fire extinguishers and alarms, damaged doors, potentially hazardous materials like chemicals and glass or large unstable items or furniture left in re-use area
- Enhanced customer satisfaction levels by addressing issues promptly and resolving any discrepancies in contracts.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Customer Service Representative
Uhaul Moving And Storage Of Sharpsburg
10.2012 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained condition of rental equipment by checking for any issues upon return
- cleaned, sanitized and checked tire pressures, and any other needs for fluids or lights for trucks and trailers
- Used floor scrubber to keep storage floors clean
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Installed wiring harnesses and hitches on various types vehicles
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Education
No Degree - Art Education
Georgia Military College
Fairburn, GANo Degree - Nursing
West Georgia Technical College
NewnanHigh School Diploma -
Sandy Creek High School
Tyrone, GA05.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Inventory Control
- Customer Relationship Management
- Employee Scheduling and time Management
- Staff Motivation
- Performance Improvement and decision making
- Calm Under Pressure and active listener
- Problem solving ability
Timeline
Residential Cleaner
Kevin Adams
06.2024 - Current
General Manager
Uhaul Moving And Storage Of Crosstown
09.2021 - 05.2024
Custodial Assistant
Mikes Industrial Cleaning Services
01.2021 - Current
Storage Manager
Uhaul Moving And Storage of Sharpsburg
03.2019 - 09.2021
Customer Service Representative
Uhaul Moving And Storage Of Sharpsburg
10.2012 - 03.2019
No Degree - Art Education
Georgia Military College
No Degree - Nursing
West Georgia Technical College
High School Diploma -
Sandy Creek High School
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