Jadon Scott
Atlanta
Summary
Entry-level IT support professional with hands-on experience providing technical assistance, troubleshooting system issues, and documenting solutions in a fast-paced environment. Brings strong customer service skills from a current role at CarMax, including problem resolution, clear communication with diverse customers, and working efficiently under pressure. Known for being dependable, detail-oriented, and quick to learn new systems and tools. Seeking an entry-level technology role where technical aptitude and customer-focused experience can support team operations and user success.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work History
Inventory Associate
CarMax
Carrollton
12.2024 - Current
- Managed inventory levels for vehicles on the lot and in the system.
- Conducted regular audits to ensure accuracy of stock records.
- Assisted in organizing vehicle displays to enhance customer experience.
- Utilized inventory management software for tracking and reporting purposes.
- Maintained cleanliness and organization of storage areas and workspaces.
- Collaborated with team members to streamline inventory processes.
- Collaborated with other departments to optimize inventory management strategies.
- Resolved issues related to incorrect or missing items on delivery documents.
- Provided technical support for hardware and software issues across the organization.
- Assisted users with troubleshooting network connectivity problems and system errors.
- Maintained inventory of IT equipment, ensuring readiness for deployment and repairs.
IT Support Technician
ClearPath Technology Services
Carrollton
02.2024 - 12.2024
- Provided technical support for hardware and software issues.
- Provided first-level technical support for end users, resolving issues related to hardware, software, and user access
- Assisted with account setup, password resets, and permissions management using internal systems
- Documented technical issues and solutions in a ticketing system to improve resolution time and knowledge sharing
- Performed basic system checks and troubleshooting on Windows-based environments
- Supported data organization and reporting tasks using spreadsheets and internal tools
- Collaborated with senior technicians to escalate and resolve more complex technical issues
Education
Bachelor of Science - Cyber Security
University of Phoenix
Tempe, AZ 07.2025 - 03.2026
Troup High School
La Grange, GASkills
- Technical support
- Network security
- Problem resolution
- Inventory management
- Data reporting
- System troubleshooting
- Customer support
- Inventory analysis
Timeline
Bachelor of Science - Cyber Security
University of Phoenix
07.2025 - 03.2026
Inventory Associate
CarMax
12.2024 - Current
IT Support Technician
ClearPath Technology Services
02.2024 - 12.2024
Troup High School