Erica Johnson
McDonough
Summary
Military and having a Federal job has given me outstanding customer service, communication and business skills working in business-to-business sales for 16 years. Looking for a career to achieve and exceed company goals. Dependable recognized for consistency in productivity and attendance while exhibiting a positive attitude in light of challenging situations. Exhibits exemplary work ethic and willingness to learn new processes and techniques which enhance business and team efforts. Hardworking offering 16 years of sales experience. Highly efficient, productive and reliable. Seeking to help companies meet their goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Transit Technician
ALSTOM
Atlanta, GA
10.2025 - Current
- Problem solving skills.
- Experience using Digital Volt Meter, Oscilloscope, Reading Schematics, Hand Tools and Small Power Tools.
- Have good verbal and written communications skills
- Have experience using standard electronic test equipment.
- Experienced and able to use hand tools and small power tools ,able to read and understand technical drawings, datasheets, and written work instructions Have prior education, training & knowledge of basic electronic circuitry and diagnosis
- Problem solving skills along with digital, analog and mechanical experience.
- Ability to multitask is desirable. Responsibilities: Installation, troubleshooting and repair of electrical, electronic and Electro-mechanical assemblies/sub-assemblies and systems.
- Troubleshoot electronics down to the component level to determine cause and remedy of any malfunction Perform required repairs to return unit/system to operational state.
- Troubleshoot electrical and mechanical problems to determine root cause of issue and recommend a corrective action Set up and test Systems, sub-systems and units to meet specified requirements.
- Recognizes failures and set up problems, isolates problems and takes appropriate action to resolve those problems Operate oscilloscopes, generators, meters, power supplies, service monitors and test fixture, and understands their use and function.
- Keeps Supervisor informed of all unresolved and/or potential problems that would negatively affect production schedules May conduct detailed experimental testing Electronic & mechanical assembly Install components, units and printed circuit boards following specifications.
- Make adjustments or repairs according to written specifications Fabricates parts, cables and test fixtures Maintain and write work procedures and related documentation for each task performed.
- Perform other job duties as required
- Have experience using the following equipment: DVM, oscilloscopes, recorders, hand tools( such as soldering irons, hand crimpers, screwdrivers, wrenches and pliers)
Security Officer
HSS SECURITY
Atlanta, GA
10.2023 - 09.2025
- Act as a highly visible deterrent and as a deterrent to criminal activity while maintaining a positive and professional demeanor.
- Provide exceptional customer service while maintaining a safe and secure work environment.
- Notify supervisors and on-site client staff of any irregularities, suspicious activities, security breaches, and safety hazards.
- Write and submit standardized reports that are prompt, professional, and accurate relative to the incident. Submit reports of daily surveillance activity and important occurrences.
- Patrol and observe interior and exterior area of client properties in person or via surveillance systems to identify suspicious or unusual activity and to investigate as needed.
- Respond to emergency situations according to Tarian and client policies & procedures.
- Coordinate and assist first responder response to the client site and assist first responders while they are on site.
- Applies policies and procedures appropriately based on existing circumstances.
- Perform other job-related duties as assigned
Squad leader/mechanic
GA Army National Guard
Marietta, GA
12.2006 - 05.2018
- MO Army National Guard | Kansas City, MO 2001-2006
- GA Army National Guard | Marietta, GA
- I have many years of experience as a unit/organizational mechanic and 3 deployments. My military and civilian records are indicative of my ability to reach any goal. I'm proficient in the use of the maintenance automation tools. I have knowledge of the mechanical, operation, complex systems, assemblies, and parts for a variety of special purpose vehicles and equipment. I possess the ability to repair and overhaul major components such as diesel, gasoline engines, turbine engines, transmissions, drive line assemblies, electrical systems and accessories, fuel injection, and emission systems. I am able to easily read and interpret parts list, manufacturer's repair and tech manuals, diagrams, engineering drawings. I supervise Preventive Maintenance Checks and Services (PMCS) and ensure vehicles and equipment are properly serviced, including brake adjustments, replacing hydraulic fluids, greasing, cleaning, etc
Tools and Parts Attendant
Department of Defense
Atlanta, GA
04.2009 - 01.2015
- Atlanta | Atlanta, GA
- I provide field limited sustainment maintenance and Class IX repair parts to many Units of the GA National Guard in order to maintain a high state of equipment readiness for our missions. Administration, TMDE, Property Management, Shop and Bench Stock, Manage Fuel Card, and key Control are some of the assigned duties. I identify shortages of tools, parts, equipment, and requisition stock as needed. I prepare scheduled inventories and determine excess and shortages, by checking current and historical records as well as physical count. I ensure that tools and equipment are maintained in good condition and accounted for. I determine stock replenishment levels using SAMS-1E (Military computer) demand analysis report. I edit supply transactions, and provide customer service for urgent shortage items and other items such as special handing when procedures are not applicable. I follow up to see if work is progressing and arrange for adjustments in these areas, and work in order allowing for changes. I have experience with automation support programs to input data, provide all status of equipment, and monitor all job order status, monitor work order priorities, etc.
- This was a transfer from FMS Atlanta to FMS Clay within the DOL system
mechanic
MO Army National Guard
Kansas City, MO
01.2001 - 12.2006
- MO Army National Guard | Kansas City, MO
- I have many years of experience as a unit/organizational mechanic and 3 deployments. My military and civilian records are indicative of my ability to reach any goal. I'm proficient in the use of the maintenance automation tools. I have knowledge of the mechanical, operation, complex systems, assemblies, and parts for a variety of special purpose vehicles and equipment. I possess the ability to repair and overhaul major components such as diesel, gasoline engines, turbine engines, transmissions, drive line assemblies, electrical systems and accessories, fuel injection, and emission systems. I am able to easily read and interpret parts list, manufacturer's repair and tech manuals, diagrams, engineering drawings. I supervise Preventive Maintenance Checks and Services (PMCS) and ensure vehicles and equipment are properly serviced, including brake adjustments, replacing hydraulic fluids, greasing, cleaning, etc
Education
High School Diploma -
West Central Technical College
Douglasville, GASkills
- Supervising experience
- Warehouse experience
- Customer service
- Conflict management
- Driving
- Automotive service
- Communication skills
- Windows
- Microsoft Office
- Front desk
- English
- Time management
- Microsoft Word
- Forklift
- Military
- Microsoft Excel
- Leadership
- Customer Service
- Organizational skills
- Security
- Phone etiquette
- Pallet jack
Certification
- Driver's License
- February 2020 to February 2028
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: Sergeant
- January 2001 to May 2018
- In the time that I served, I had 3 deployments: Nicaragua, Iraq and Afghanistan. All deployments I had to conduct security while do my MOS.
Additional Information
- SKILLS
- Security
- Communications Customer service Data analysis
- Detail oriented Documentation and Excellent communication reporting abilities
- Inventory management Project management
Timeline
Transit Technician
ALSTOM
10.2025 - Current
Security Officer
HSS SECURITY
10.2023 - 09.2025
Tools and Parts Attendant
Department of Defense
04.2009 - 01.2015
Squad leader/mechanic
GA Army National Guard
12.2006 - 05.2018
mechanic
MO Army National Guard
01.2001 - 12.2006
High School Diploma -
West Central Technical College