JAELA SMITH
Atlanta
Summary
Dynamic individual with a proven track record of transitioning from x-ray technician to treatment coordinator within six months. Quick learner with adaptability to front desk roles and extensive cross-training in dental operations. Recognized for high productivity and efficiency in task completion. Specialized in patient communication, treatment plan presentation, and insurance coordination, utilizing empathy and problem-solving skills to enhance patient satisfaction.
Overview
8
8
years of professional experience
Work History
Dental Treatment Coordinator
Dentistry for Children
Sandy Springs
06.2024 - 04.2026
- Coordinated dental treatment plans for patients, ensuring alignment with clinical protocols and patient needs.
- Communicated treatment plans and financial options to parents and patients clearly.
- Developed strong relationships with families to ensure a positive experience at the practice.
- Collaborated with dental staff to streamline workflows, contributing to improved patient satisfaction and care delivery.
- Provided patients with guidance and education on dental care topics such as preventive maintenance and oral health issues.
- Maintained patient records, including insurance information, medical histories, and x-ray results, to support efficient treatment delivery.
- Assisted dental team with patient intake and maintained accurate medical records.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Worked closely with dental hygienists to ensure proper services were provided to each patient.
- Participated in training sessions conducted by dentists on new procedures or technologies used in providing treatment.
Dental X-Ray Technician
Dentistry For Children
Sandy Springs
06.2024 - 04.2026
- Operated X-ray equipment for pediatric dental imaging procedures.
- Collaborated with dentists to accurately interpret X-ray results, enhancing diagnostic effectiveness.
- Prioritized patient comfort and safety during imaging sessions, fostering a supportive environment.
- Educated patients and parents on X-ray processes and procedures, increasing understanding and compliance.
- Maintained X-ray machines and ensured proper functioning.
- Documented patient records and imaging results accurately in the system.
- Explained the procedure to patients and answered any questions they may have had.
- Provided quality control checks on equipment before each use.
- Adhered to safety protocols and radiation protection standards consistently.
- Adhered to safety standards when dealing with radiation and hazardous materials.
Dental Front Desk Receptionist
Dentistry For Children
Sandy Springs
06.2024 - 04.2026
- Scheduled appointments and maintained calendar for office staff.
- Managed multi-line phone system, facilitating efficient call routing and minimizing wait times.
- Answered incoming calls and redirected them to appropriate personnel, ensuring smooth communication.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted visitors and clients with professionalism and warmth.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled customer inquiries with patience and clarity.
- Resolved customer complaints or issues promptly, adhering to established protocols to maintain satisfaction.
- Clarified office policies and procedures to visitors for better understanding.
- Assisted with administrative tasks, including filing and data entry.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
Package Handler - Warehouse
FedEx Ground
Ellenwood
05.2020 - 10.2023
- Sorted packages to optimize distribution across delivery routes.
- Operated conveyor systems to move packages through sorting areas.
- Collaborated with team members to meet daily package handling goals.
- Maintained cleanliness and organization in the warehouse environment.
- Loaded and unloaded trucks safely using proper lifting techniques.
- Followed safety protocols to ensure a secure workplace for all employees.
- Loaded delivery trucks with organized packages to facilitate timely dispatch.
- Scanned and sorted packages by destination and service type using handheld scanner for accurate processing.
Rides Team Member
Six Flags over Georgia
Austell
08.2018 - 10.2018
- Managed crowd control inside and outside the ride to enhance guest safety and experience.
- Coordinated with team members to streamline ride operations and improve guest flow.
- Followed safety protocols to ensure guest and employee well-being.
- Resolved guest inquiries and concerns promptly and professionally.
- Provided excellent customer service to guests throughout the amusement park.
- Ensured customer satisfaction by keeping them informed and engaged.
- Supported cleanliness and organization in assigned areas to promote a welcoming environment.
- Collaborated with team members to maximize productivity and efficiency.
Education
High School Diploma -
Westlake High School
Atlanta, GA05-2019
Some College (No Degree) - Animal Science
Florida Agricultural & Mechanical University
Tallahassee, FLSkills
- Treatment Planning
- Medical record management
- Insurance verification
- Appointment scheduling
- Dental terminology
- DentalVision & Denticon program proficiency
- Workflow optimization
- Compliance adherence
- Patient relations
- Client relations
- Problem solving
- Dental software proficiency
Volunteer Experience
Habitat for Humanity, Provided a women’s group home with essential items, Provided daycare for underprivileged children, Read and played with underprivileged children, Served as mentor at Westlake Magnet Freshman Bootcamp
Timeline
Dental Treatment Coordinator
Dentistry for Children
06.2024 - 04.2026
Dental X-Ray Technician
Dentistry For Children
06.2024 - 04.2026
Dental Front Desk Receptionist
Dentistry For Children
06.2024 - 04.2026
Package Handler - Warehouse
FedEx Ground
05.2020 - 10.2023
Rides Team Member
Six Flags over Georgia
08.2018 - 10.2018
High School Diploma -
Westlake High School
Some College (No Degree) - Animal Science
Florida Agricultural & Mechanical University