Jahmya Lee
Summary
Patient-focused customer service professional with experience supporting healthcare operations in fast-paced environments. Proven ability to manage inbound and outbound communications, schedule appointments, document information accurately, and deliver a courteous and compassionate patient experience. Strong collaborator who works effectively with medical staff while maintaining confidentiality and professionalism.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Brown Family Practice
Fort Valley, GA
11.2025 - Current
- Serve as a point of contact for patients in person and via telephone
- Schedule, confirm, and update patient appointments
- Enter and maintain accurate patient information in electronic systems
- Communicate visit instructions, follow-up needs, and office policies
- Address patient questions and resolve scheduling issues promptly
- Coordinate with providers and clinical staff to support efficient operations
- Maintain detailed documentation of patient interactions
Student Medical Assistant
Student Externship
Fort Valley, GA
08.2025 - 09.2025
- Greeted patients and assisted with appointment flow
- Verified and entered demographic and insurance information
- Responded to patient inquires and directed concerns appropriately
- Documented encounters with attention to accuracy and confidentiality
Lead Customer Service Representative
Circle K
Perry, GA
05.2025 - 09.2025
- Managed high customer volume while maintaining professionalism
- Resolved complaints and provided effective solutions
- Oversaw register balancing, deposits, and reporting
- Delegated task to ensure smooth daily operations
Customer Service Representative
Circle K
Perry, GA
07.2024 - 05.2025
- Delivered prompt, friendly service
- Operated multiple transaction systems simultaneously
- Answered questions and handled concerns efficiently
Education
Associate Degree -
Central Georgia Technical College
12.2025
High School Diploma - undefined
Rome High School
05.2021
Skills
- Active Listening
- Adaptability
- Problem Solving
- Attention to detail
- Resilience
- Effective Communication
- Punctual
- Able to grasp new concepts quickly
- Customer service
- Patient scheduling
- HIPAA compliance
- Medical terminology
Certification
- BLS/ CPR
- National Certified Medical Assistant
Timeline
Certified Medical Assistant
Brown Family Practice
11.2025 - Current
Student Medical Assistant
Student Externship
08.2025 - 09.2025
Lead Customer Service Representative
Circle K
05.2025 - 09.2025
Customer Service Representative
Circle K
07.2024 - 05.2025
High School Diploma - undefined
Rome High School
Associate Degree -
Central Georgia Technical College