Jaida Lovelace
Cave Spring
Summary
Customer-focused professional with 6+ years of experience in retail, food service, and high-volume settings, now seeking a remote position. Skilled in communication, problem-solving, and handling transactions with accuracy. Affirmed ability to multitask, manage customer concerns, and maintain organization in fast-paced environments. Reliable, detail-oriented, and ready to transition into a work-from-home role with strong versatility and a positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Ain't Life Grand Bar & Grill
2025.08 - Current
- Provided high-quality customer service in a fast-paced environment
- Managed multiple orders and customer requests simultaneously with accuracy
- Processed cash and card payments while maintaining attention to detail
- Quickly resolved customer concerns (big or small) to ensure satisfaction
- Displayed strong communication and upselling skills
Shift Leader
PJs Coffee Of New Orleans
2025.05 - 2025.08
- Supervised and trained a team of up to 10 employees
- Managed daily operations, including cash handling and store organization
- Ensured financial transactions and cash drawers matched sales of the day report and balance cash drawers post shift
- Assisted with training of new employees
- Maintained continuous workflow during high-volume periods
Guest Service Associate
RaceTrac
2023.11 - 2024.06
- Delivered customer support in a busy retail setting
- Accurately handled transactions for fuel, store, and lottery purchases
- Monitored inventory and restocked merchandise as needed
- Assisted with cleanliness and organization of the store
- Balanced cash drawers and verified transaction accuracy by data entry in company software
Education
High School Diploma -
Pepperell High School
Lindale2016-05
Skills
- Customer Service & Client Support
- Data Entry & Accuracy
- Cash Handling & Transaction Processing
- Microsoft Office (Word, basic Excel)
- Phone & Email Communication
- Conflict Resolution
- Time Management & Multitasking
- Team Leadership & Training
- Organization & Attention to Detail
Certification
Intuit Bookkeeping Certification (In Progress)
Timeline
Server
Ain't Life Grand Bar & Grill
2025.08 - Current
Shift Leader
PJs Coffee Of New Orleans
2025.05 - 2025.08
Guest Service Associate
RaceTrac
2023.11 - 2024.06
High School Diploma -
Pepperell High School