Jailenne Murphy
Smyrna
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Senior Collections Specialist
Big Rig Lending
09.2023 - 01.2024
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Streamlined the collections process for increased success rates and improved customer relations.
- Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
Branch Manager
Georgia Auto Pawn
03.2023 - 09.2023
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendations.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated to collect balance in full.
- Initiated repossession process
- Monitor customer accounts for payment delinquency and initiated collection efforts.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed debtor payments and updated accounts to reflect new balance.
- Counseled debtors on payment options and arranged installment agreements.
- Worked with customer to create debt repayment plan based on current financial condition.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Negotiated loan terms and conditions with customers to secure best deal.
Assistant Branch Manager
First American Title Lending
10.2021 - 03.2023
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and contracts on accounts.
- Used skip tracing and other techniques to locate debtors.
- Generated leads through phone calls, emails and face-to-face interactions.
- maintained relationships with local venders.
Customer Service Representative
Hire Dynamics
09.2020 - 02.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Transfered calls when needed
Cashier
Golden Stella
12.2019 - 08.2020
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted over 75 patients per day.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Front Desk Receptionist
Opulence Healthcare
07.2019 - 10.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Schedule appointments for patients
- Responsible for faxing files
Secretary
Lions Landscaping
03.2016 - 05.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Recorded expenses and maintained accounting records.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Answered multi-line phone system and greeted callers enthusiastically.
- Completed accurate daily report documents, memos and invoices.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA2018
Skills
- Upselling Products and Services
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Bilingual
Timeline
Senior Collections Specialist
Big Rig Lending
09.2023 - 01.2024
Branch Manager
Georgia Auto Pawn
03.2023 - 09.2023
Assistant Branch Manager
First American Title Lending
10.2021 - 03.2023
Customer Service Representative
Hire Dynamics
09.2020 - 02.2021
Cashier
Golden Stella
12.2019 - 08.2020
Front Desk Receptionist
Opulence Healthcare
07.2019 - 10.2019
Secretary
Lions Landscaping
03.2016 - 05.2017
High School Diploma -
Penn Foster Career School
Similar Profiles
Laura WilsonLaura Wilson
Senior Collection Specialist at Big Rig LendingSenior Collection Specialist at Big Rig Lending
JAMIE CRYEJAMIE CRYE
Funding Specialist at Big Rig LendingFunding Specialist at Big Rig Lending
Arvinder Singh DhindsaArvinder Singh Dhindsa
Long Haul Truck Driver at Big Rig CarriersLong Haul Truck Driver at Big Rig Carriers