JAILENNE MURPHY
Smyrna
Summary
Dynamic Store Manager with proven success at Community Choice Financial, excelling in customer relations and loan servicing. Recognized for achieving high collection rates through effective negotiation and personalized payment plans. Bilingual in Spanish and English, adept at multitasking and fostering strong client relationships to enhance service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
COMMUINTY CHOICE FINACIAL
03.2024 - Current
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Branch Operations Manager
GA AUTO PAWN
03.2023 - 01.2024
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Worked accounts 1 to 91+ days past due.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Coordinated interview schedules for both candidates and hiring managers to streamline the selection process.
Assistant Store Manager
FIRST AMERICAN TITLE LENDING
10.2021 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Customer Service Cashier
GOLDEN STELLLA
12.2017 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2018
Skills
- Certified Notary Public
- Bi-lingual ( Spanish , English)
- Customer relations
- Multitasking and organization
- Store operations
- Problem resolution
- Payment processing
- Account management
- Delinquent account management
- Loan servicing
- Friendly and positive
Accomplishments
- Exceeded monthly store sales goals 3 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
COMMUINTY CHOICE FINACIAL
03.2024 - Current
Branch Operations Manager
GA AUTO PAWN
03.2023 - 01.2024
Assistant Store Manager
FIRST AMERICAN TITLE LENDING
10.2021 - 03.2023
Customer Service Cashier
GOLDEN STELLLA
12.2017 - 08.2020
High School Diploma -
Penn Foster Career School
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