JAILYN GRIER
Kathleen,GA
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
KINDERCARE PEDIATRICS OF GEORGIA
Warner Robins, Ga
04.2023 - 09.2024
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Customer Service Representative Team Lead
BLUE CROSS BLUE BLUE SHIELD
REMOTE
03.2024 - 05.2024
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Onboarded and trained customer representatives to meet performance and service goals.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
MORTUARY ASSISTANT INTERN
RICHARD R ROBINSON FUNERAL HOME
Macon, Ga
08.2022 - 03.2023
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Performed embalming procedures and updated case study reports.
- Completed death certificates, burial permits and other legal documents for families.
- Coordinated transportation of remains between medical facilities, funeral home and burial locations.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science -
Ogeechee Technical College
Statesboro, GA06-2027
High School Diploma -
Houston County High School
Houston County, GA05-2021
Skills
- Database entry
- Spreadsheet development
- Vendor engagement
- Report generation
- Email management
- Calendar management
- Travel coordination
- Multitasking and organization
- Microsoft office
Certification
CPR
Timeline
Customer Service Representative Team Lead
BLUE CROSS BLUE BLUE SHIELD
03.2024 - 05.2024
Office Administrative Assistant
KINDERCARE PEDIATRICS OF GEORGIA
04.2023 - 09.2024
MORTUARY ASSISTANT INTERN
RICHARD R ROBINSON FUNERAL HOME
08.2022 - 03.2023
Bachelor of Science -
Ogeechee Technical College
High School Diploma -
Houston County High School