Jailynn Belford
McDonough
Summary
Driven and versatile professional with experience at the Georgia Department of Transportation, adept in customer service and editing. Excelled in roles requiring critical thinking and interpersonal proficiency, significantly enhancing campaign ideation and customer satisfaction. Demonstrated exceptional ability in community engagement and presentation material creation, leveraging interpersonal skills for broader communication.
Overview
3
3
years of professional experience
Work History
Communications Intern
The Georgia Department of Transportation
05.2024 - 08.2024
- Participated in brainstorming sessions for campaign ideation, contributing innovative ideas that aligned with business objectives.
- Coordinated with graphic designers to create visually appealing materials that aligned with brand standards.
- Proofread written materials before distribution, ensuring accuracy in grammar, spelling, punctuation, formatting, and branding elements.
- Assisted in content creation for blog posts, and website copy to reinforce key messaging.
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
Cashier
JCPenney
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Administrative Assistant
TMS Realty Group
08.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled and coordinated appointments
- Maintained utmost discretion while dealing with sensitive topics
- Opened and sorted correspondence throughout the office
- Executed record filing system to improve document organization and management
- Developed/updated spreadsheets databases (Excel, Google Sheets, etc) to track, analyze, and report on performance and sales data.
Cashier/Front of House Team Member
Zaxby's Chicken Fingers & Buffalo Wings
06.2021 - 07.2021
- Received bonuses for exceptional customer service through surveys/management observation
- Took note of customers orders/ communicated with kitchen
- Processed diverse modes of payment (cash, cards, promotions)
- Measured and prepared raw food ingredients
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Quality controlled customers’ orders
- Handled customer inquiries/ concerns
Education
Bachelor of Arts - Communication W/ Minor in Spanish
Georgia State University
Atlanta, GA05.2026
Political Science
Georgia State University- Perimeter College
Covington, GA05.2024
High School Diploma -
Woodland High School
Stockbridge, GA05.2022
Skills
- Customer service
- Cash Handling/ Payment processing
- Interpersonal proficiency
- Spanish-speaking
- Friendly, positive attitude
- Critical thinking
- Community Engagement
- Editing and proofreading
- Interpersonal and written communication
- Presentation Materials
Accomplishments
- 3.1 College GPA
- Author in Georgia Department of Transportation's Extra Mile Blog Post (2024)
- 2023-2024 Dean's List Honoree
- 2022-2023 Dean's List Honoree
- 2023 President's List Honoree
- AP Certification in Spanish language (2022)
- Governor's Honors Program Semi-Finalist in 2021
Timeline
Communications Intern
The Georgia Department of Transportation
05.2024 - 08.2024
Cashier
JCPenney
09.2023 - Current
Administrative Assistant
TMS Realty Group
08.2022 - 01.2023
Cashier/Front of House Team Member
Zaxby's Chicken Fingers & Buffalo Wings
06.2021 - 07.2021
Bachelor of Arts - Communication W/ Minor in Spanish
Georgia State University
Political Science
Georgia State University- Perimeter College
High School Diploma -
Woodland High School
Similar Profiles
Sharmelda Jacobs BarrowSharmelda Jacobs Barrow
State Access Management Supervisor at Georgia Department of TransportationState Access Management Supervisor at Georgia Department of Transportation
Jordan WrightJordan Wright
APM Engineer at Georgia Department of TransportationAPM Engineer at Georgia Department of Transportation
My NguyenMy Nguyen
CIVIL ENGINEERING INTERN at GEORGIA DEPARTMENT OF TRANSPORTATIONCIVIL ENGINEERING INTERN at GEORGIA DEPARTMENT OF TRANSPORTATION