JAIME MCLESTER
Balfour Beatty
Grovetown
1
Certification
16
years of professional experience
Customer Experience Specialist Manager with background in enhancing client satisfaction and loyalty through effective communication and problem-solving. Strong emphasis on team collaboration, achieving results, and adapting to evolving needs. Skilled in conflict resolution, process optimization, and customer relationship management. Known for reliability and proactive approach to improving service standards.
Work History
Customer Experience Manager
7 Months- Led customer experience operations, resolving service issues and improving resident satisfaction across service channels.
- Coordinated cross-functional teams to deliver consistent communication, timely responses, resolve service issues and maintain operational continuity.
- Streamlined service processes to improve workload prioritization, response consistency, and operational efficiency.
Customer Experience Specialist
9 Months- Enhanced resident experience programs throughout Balfour Beatty’s military housing communities by collaborating with senior leadership to introduce service enhancements, increase community involvement, and improve satisfaction for service members and their families.
- Work together with property management teams to unify resident engagement strategies across various installations, leading to a noticeable rise in satisfaction ratings and favorable feedback.
- Collaborate with facilities and maintenance teams to enhance service request processes, boosting first-time fix rates and overall maintenance satisfaction.
- Facilitated the resolution of intricate resident issues with an emphasis on prompt solutions and transparent, respectful communication, which resulted in fewer escalated complaints and better resident relations.
Membership Experience Director
1 Year 2 Months- Led the strategic development of a comprehensive YMCA branch in partnership with the Chief Operating Officer and Senior Vice President, effectively promoting membership expansion, improving program quality, and greatly enhancing the overall customer experience.
- Managed the daily operations of the branch, guaranteeing optimal resource distribution and strict compliance with budgetary guidelines, resulting in a 15% decrease in operational expenses
- Supervised shipping and receiving activities, ensuring prompt and precise delivery of supplies and equipment to meet program requirements and maintain facility operations
- Established quality assurance protocols to enhance organizational performance standards across five departments, boosting efficiency, consistency, and member satisfaction.
- 40/Hours per week
General Manager
1 Year 8 Months- Effectively managed and nurtured a high-achieving team of over 50 associates, fostering sales growth through focused coaching, performance evaluations, and strategic skill enhancement programs.
- Supervised a 30% rise in operational efficiency by strategically realigning warehousing processes and implementing staff training programs
- Created and implemented customer engagement strategies that increased customer loyalty scores and improved the shopping experience
- Oversaw daily store operations, ensuring they aligned with company objectives to promote sales growth and enhance overall performance. Requests parts for operational areas at Fort Gordon and provides updates on their status.
- 40/Hours per week
Logistics Manager
6 Years- Managed the allocation of supplies and equipment, ensuring inventory precision and enhancing logistics procedures to facilitate mission preparedness.
- Effectively managed all logistical operations, encompassing supply, maintenance, transportation, and food service, to assist organizations with more than 700 staff members.
- Oversaw the movement and allocation of personnel, equipment, and supplies, improving transportation strategies to boost efficiency.
- Supervised inventory control, ensured precise documentation of supplies, performed routine audits, and executed corrective measures to avert shortages
- 40/Hours per week
Education
Bachelor of Science (B.S.) - Psychology
- 3.2 GPA
Skills
Cross-functional collaboration
Voice of customer analysis
Data analytics
Proficient in Microsoft Office
Retention management
Market analysis
Certification
Fair Housing Certification
Balfour Beatty Communities [2025]
Timeline
Customer Experience Manager
Balfour Beatty
03.2026 - CurrentRead More
Customer Experience Specialist
Balfour Beatty
06.2025 - 03.2026Read More
Membership Experience Director
YMCA
01.2024 - 03.2025Read More
General Manager
Finish Line
09.2017 - 05.2019Read More
Logistics Manager
United States Army
02.2011 - 02.2017Read More
Georgia Southern University
Bachelor of Science (B.S.) from Psychology
Read More