Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jaime Thompson

Acworth

Summary

Dynamic professional with diverse experience across various roles, including paraprofessional and retail positions. Proven ability to assist in classroom settings, fostering student engagement and conflict resolution. Demonstrated success in food delivery logistics, ensuring timely service to meet high demand. Strong communicator with a commitment to customer satisfaction and operational efficiency, consistently reducing errors in cash handling and enhancing service quality.

Overview

17
17
years of professional experience

Work History

Paraprofessional

Paulding County School District
Hiram
08.2021 - Current
  • Ensured compliance with safety regulations in classroom environment.
  • Collaborated with special education staff to design Individualized Education Plans.
  • Facilitated small group learning sessions to reinforce lesson objectives.
  • Monitored technology usage and supported students with hardware and software issues.
  • Maintained inventory of teaching materials and regularly replenished school supplies.
  • Created positive relationships with students, parents, and colleagues to foster engagement.
  • Provided one-on-one support during group activities to enhance learning outcomes.
  • Assisted teachers in planning and preparing lessons for diverse student needs.

Paraprofessional Substitute

Qualified Staffing Services
Cartersville
08.2018 - 07.2021
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Led or moderated classroom discussions and guided exploratory thought.
  • Answered student questions about course concepts.
  • Provided one-on-one support to students requiring additional assistance with assignments.
  • Monitored student behavior and provided positive reinforcement to encourage appropriate conduct.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Implemented behavior management plans to maintain a positive learning environment.
  • Assisted struggling students with classroom assignments with one-on-one tutoring.
  • Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
  • Managed classroom technology and assisted students in using educational software.
  • Responded quickly to emergency situations using problem solving skills and proper safety protocols.

Food Service Worker

Qualified Staffing Services
Cartersville
04.2017 - 07.2021
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Adhered to dietary restrictions and allergies when preparing and serving meals.
  • Maintained cleanliness and hygiene standards in food preparation and serving areas.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Effectively multitasked within fast-paced environment.
  • Monitored food temperatures to ensure safety and compliance with health regulations.
  • Checked expiration dates on food products prior to use.
  • Prepared and served food in a high-volume cafeteria setting, ensuring timely meal delivery.

Call Center Representative

Alorica
Kennesaw
08.2016 - 01.2017
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Updated databases with new and modified customer data.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Strengthened customer retention by offering discount options.
  • Offered resolutions to de-escalate calls and solve customer issues.

Cashier

Walmart
Acworth
03.2015 - 08.2016
  • Maintained an up-to-date inventory of photographic equipment and supplies.
  • Assisted customers with design projects for completion in photo lab.
  • Created prints according to customer specifications and laboratory protocols.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Worked closely with front-end staff to assist customers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified customer age requirement for alcohol or tobacco purchases.

Delivery Driver

Dominos Pizza Inc.
Phoenix
05.2013 - 07.2014
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Presented order bills and collected payments for deliveries.
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Offered customers information about restaurant menu items or special promotions.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Processed cash and credit and debit payments accurately using point-of-sale system.

Returns Cashier

Lowes Home Improvment
Scottsdale
07.2008 - 10.2011
  • Resolved customer complaints professionally, ensuring swift resolution of issues.
  • Processed cash, check, debit, and credit card payments accurately using Point-of-Sale system.
  • Stocked shelves with new inventory promptly after processing returns.
  • Answered customer inquiries regarding return policies and procedures clearly.
  • Handled complex customer concerns by escalating to supervisor for efficient resolution.
  • Communicated effectively with staff regarding any return process challenges.
  • Provided detailed information on store procedures and policies to customers.
  • Assisted with product returns and exchanges, enhancing overall operational efficiency.

Education

Bachelor of Arts - Developmental Psychology of Children Older Kids

Southern New Hampshire University
Hooksett, NH
05-2020

Skills

  • Time management
  • Social-emotional support
  • Individual student assistance
  • Storytelling
  • Social development and integration
  • Behavior improvements
  • Reading and writing support
  • Autism spectrum
  • Classroom support
  • Arts and crafts
  • Small group instruction
  • Cash handling
  • Point-of-sale operation
  • Customer service
  • Sales transactions
  • Visual merchandising
  • Technology support
  • Communication strategies
  • Conflict resolution
  • Problem solving
  • Outbound calling
  • Directing calls
  • Call center operations
  • Call center background
  • Cold calling
  • Call documentation
  • Inbound call handling
  • Route navigation
  • Safety compliance
  • Food safety
  • Order accuracy
  • Payment processing
  • Inventory speicalist
  • Team collaboration
  • Communication skills
  • Payment collection
  • Attention to detail
  • Technology usage

Affiliations

  • I am a great photographer. Mostley wildlife and animals. I love to draw and am a wonderful artist.

Timeline

Paraprofessional

Paulding County School District
08.2021 - Current

Paraprofessional Substitute

Qualified Staffing Services
08.2018 - 07.2021

Food Service Worker

Qualified Staffing Services
04.2017 - 07.2021

Call Center Representative

Alorica
08.2016 - 01.2017

Cashier

Walmart
03.2015 - 08.2016

Delivery Driver

Dominos Pizza Inc.
05.2013 - 07.2014

Returns Cashier

Lowes Home Improvment
07.2008 - 10.2011

Bachelor of Arts - Developmental Psychology of Children Older Kids

Southern New Hampshire University

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Jaime Thompson