Jaimi Lucca
McCaysville
Summary
Dynamic professional with extensive experience at United Services Contracting, Inc., excelling in operations management and conflict resolution. Proven track record in enhancing client satisfaction and streamlining processes, leveraging strong negotiation skills to optimize costs. Adept at team leadership and fostering positive relationships, ensuring high-quality service delivery in fast-paced environments.
Experienced with venipuncture, capillary puncture, and specimen handling. Utilizes patient communication skills to ensure comfortable and efficient blood collection process. Track record of adhering to strict safety and quality standards in clinical practice.
Knowledgeable Phlebotomy Supervisor with solid background in phlebotomy techniques and patient care. Successfully conducted blood draws and specimen collection, ensuring high-quality samples for accurate diagnostic testing. Demonstrated proficiency in venipuncture and excellent patient interaction skills.
Highly-skilled phlebotomist with over 10 years of knowledge and experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Care-focused Phlebotomist bringing over 10 -years of background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Dependable Phlebotomy Supervisor effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
United Services Contracting, Inc.
01.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Monitored check intake and deposit records, increasing accuracy, and reducing discrepancies.
- Played a key role in resolving conflicts between team members or stakeholders that could potentially delay projects or increase costs.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
- Conducted detailed project analyses to identify improvement opportunities and implement corrective actions.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Negotiated with vendors for better terms, contributing to budget optimization.
- Improved client satisfaction with regular updates and proactive communication.
- Cultivated strong relationships with clients and team members, promoting culture of open communication and trust.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Certified Phlebotomist Technician
Fannin Regional Hospital
03.2022 - 10.2023
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
- Accurately documented relevant information within electronic health records systems, contributing towards smooth clinical workflow.
- Served as an integral part of interdisciplinary teams, collaborating effectively with nurses, physicians, and other medical staff members for comprehensive patient care provision.
- Collaborated with healthcare professionals to ensure patients received appropriate care during blood collection procedures.
- Contributed to a positive workplace culture through teamwork, professionalism, and a strong work ethic.
- Improved patient satisfaction by providing efficient and accurate blood draws in a timely manner.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Assisted in training new phlebotomists, leading to increased staff proficiency and overall team performance.
- Stayed current on industry best practices through regular continuing education courses, enhancing patient care quality.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
Traveling Phlebotomist
Care Parners Staffing, Inc.
02.2021 - 10.2021
- Improved patient satisfaction by providing friendly and efficient blood collection services.
- Streamlined workflow processes within the phlebotomy department, leading to improved productivity among team members.
- Minimized errors in specimen collection by meticulously following standard operating procedures for each draw type.
- Increased overall efficiency by accurately labeling, processing, and storing blood specimens for timely analysis.
- Enhanced the accuracy of collected samples by strictly adhering to proper phlebotomy techniques and protocols.
- Strengthened relationships with healthcare providers through clear communication and professional collaboration on patient care.
- Performed high-quality venipuncture procedures while minimizing patient discomfort during the process.
- Assisted in training new phlebotomists on proper techniques, resulting in increased team competency levels.
- Promoted a comforting atmosphere for patients experiencing anxiety or fear related to blood draws with empathetic demeanor.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Reviewed and processed requisitions for laboratory tests.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Vascular Access Specialist
Mayo Clinic
07.2015 - 05.2018
- Conducted comprehensive assessments of patients'' vascular access needs, developing individualized care plans accordingly.
- Reduced complications from vascular access devices by providing ongoing education and support to nursing staff on proper care techniques.
- Consistently maintained compliance with regulatory standards and accreditation requirements through meticulous documentation practices.
- Cultivated strong relationships with patients and their families, offering guidance and reassurance throughout the treatment process.
- Expedited treatment delivery by effectively managing a high volume of arterial punctures, pulling from art lines and peripheral IV insertions daily along.
- Served as a mentor to new staff members, providing training and support in their professional growth within the field of vascular access.
- Performed diagnostic tests and reported results to healthcare providers.
- Assisted physicians in diagnosis and treatment of patients.
Laboratory Technician Assistant
Northside Hospital Cherokee
04.2009 - 07.2015
- Assisted in maintaining a clean and organized lab environment, ensuring accuracy and safety during experiments.
- Contributed to the successful completion of research projects by providing timely assistance to lead technicians.
- Prepared high-quality chemical solutions for various laboratory tests, enhancing test reliability.
- Collaborated with fellow lab assistants to streamline processes and improve overall productivity.
- Ensured proper handling of hazardous materials according to safety protocols, minimizing risk of accidents or injuries in the lab.
- Maintained a safe and secure laboratory environment by following standard operating procedures and adhering to all safety regulations.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
Phlebotomy Team Lead
Lifesouth Community Blood Centers
01.2001 - 04.2003
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
- Coordinated inventory management for necessary supplies, ensuring smooth daily operation without any shortages or delays.
- Created a supportive atmosphere within the team by recognizing individual achievements and celebrating successes together as a group.
- Collaborated with laboratory staff to maintain proper specimen handling, storage, and transport procedures, resulting in fewer rejected samples.
- Fostered collaboration between phlebotomists and other healthcare professionals by improving communication channels.
- Managed conflicts within the team effectively, promoting a positive work environment conducive to productivity and growth.
- Ensured proper clinical documentation by meticulously recording all relevant information for each patient encounter.
- Established strong relationships with patients through compassionate care and excellent bedside manner.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Monitored supply levels and placed orders for laboratory supplies.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
Education
No Degree - Phlebotomy
Kennesaw State University
Kennesaw, GA03-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Team motivation
- Staff management
- Goal setting
- Employee scheduling
- Operations management
- Conflict resolution
- Cost reduction
- Negotiation
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Adaptability and flexibility
- Customer service and satisfaction
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Active listening
- Customer relationship management
- Scheduling and coordinating
- Professional and courteous
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
- Improved blood collection process by preparing supplies to match patient load.
- Oversaw team of 8 phlebotomists in lab processing over 1000 samples daily.
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- GA Driver's License
Languages
English
Full Professional
Timeline
Certified Phlebotomist Technician
Fannin Regional Hospital
03.2022 - 10.2023
Traveling Phlebotomist
Care Parners Staffing, Inc.
02.2021 - 10.2021
Assistant Manager
United Services Contracting, Inc.
01.2018 - Current
Vascular Access Specialist
Mayo Clinic
07.2015 - 05.2018
Laboratory Technician Assistant
Northside Hospital Cherokee
04.2009 - 07.2015
Phlebotomy Team Lead
Lifesouth Community Blood Centers
01.2001 - 04.2003
No Degree - Phlebotomy
Kennesaw State University
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