Jair Cabrera-Garcia
Atlanta
Summary
Patient Success Coordinator at The Joi Group with a strong background in customer service and communication. Skilled in resolving patient inquiries and ensuring compliance with HIPAA regulations, I focus on delivering positive experiences, maintaining precise records, and supporting smooth departmental operations while building trust with patients and their families.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Success Coordinator
The Joi Group
Peachtree Corners
05.2024 - Current
- Managed daily activities, organizing schedules, delegating tasks, and ensuring smooth operations to keep everything on track.
- Responded to patient inquiries and concerns, resolving issues quickly and with empathy, ensuring a positive experience for patients and their families.
- Double-checked all documentation to minimize errors, making sure that patient care and payment processes ran smoothly, without any discrepancies.
- Handled a high volume of incoming calls, offering support and assistance to patients and their families, with a strong focus on providing great service.
- Kept accurate records and entered patient information into the system, ensuring that data was up-to-date and accessible when needed.
- Accessed and updated patient information through secure software, strictly following privacy guidelines to ensure compliance with HIPAA regulations.
Pharmacy Technician
Walgreens
Johns Creek
07.2022 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Stocked, labeled, and inventoried medication to keep accurate records
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Entered and processed patients' prescriptions into internal system
Shift Leader
Walgreens
Marietta
07.2021 - 07.2022
- Completed cash and credit card transactions accurately using POS software
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions
Front of House Staff Member
Chick-Fil-A
Dunwoody
05.2019 - 07.2021
- Established welcoming atmosphere by greeting each guest warmly
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Efficiently managed multiple tasks simultaneously while maintaining accuracy
- Cooperated effectively with fellow employees to complete tasks quickly
Education
Associate in Science (A.S.) - Radiography Candidate
Chattahoochee Technical College
Marietta, GA08.2026
High School Diploma -
Riverwood international Charter school
Atlanta05.2021
Skills
- Confidentiality and HIPAA
- Insurance billing
- Customer Service Management
- Customer service
- Effective communication
- Problem solving
- Team collaboration
- Patient identity verification
- Team Leadership
- Records management
Certification
Pharmacy Technician
References
References available upon request
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
Timeline
Patient Success Coordinator
The Joi Group
05.2024 - Current
Pharmacy Technician
Walgreens
07.2022 - 05.2024
Shift Leader
Walgreens
07.2021 - 07.2022
Front of House Staff Member
Chick-Fil-A
05.2019 - 07.2021
Associate in Science (A.S.) - Radiography Candidate
Chattahoochee Technical College
High School Diploma -
Riverwood international Charter school
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