Summary
Overview
Work History
Education
Skills
Timeline
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Jaitraya Rice

Pooler,GA

Summary

Compassionate Certified Nursing Assistant with a proven track record at Lake Mariam Health and Rehab, excelling in patient care and HIPAA compliance. A reliable team player, adept at enhancing patient comfort and wellbeing while effectively managing high-stress situations. Committed to delivering exceptional service and fostering patient dignity.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Lake Mariam Health and Rehab
01.2023 - 05.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Supported needs of 10+ residents under long-term care.

Customer Service Representative

Allstate Insurance (Masih Das Agency)
02.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers

Call Center Representative

Convergys
04.2018 - 02.2021
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

Associate of Science - Medical Assistant

Florida Career College
Tampa, FL
03-2017

Skills

  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Patient care
  • HIPAA compliance
  • Direct patient care

Timeline

Certified Nursing Assistant

Lake Mariam Health and Rehab
01.2023 - 05.2025

Customer Service Representative

Allstate Insurance (Masih Das Agency)
02.2021 - 01.2023

Call Center Representative

Convergys
04.2018 - 02.2021

Associate of Science - Medical Assistant

Florida Career College

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Jaitraya Rice