Jaiya Miller
Lithonia
Summary
Detail‑oriented Behavioral Specialist candidate with a B.S. in Psychology and strong experience working directly with people in support‑focused roles. Skilled in behavioral observation, communication, and conflict resolution, with a track record of conducting interviews, documenting information accurately, and maintaining organized systems. Known for building rapport quickly, assessing situations with sound judgment, and collaborating effectively to support positive outcomes.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Life Insurance Agent/Retirement Annuity Specialist
Protected Assets
Atlanta, GA
07.2025 - Current
- Assisted clients with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Coordinated client appointments and follow-ups to maintain organization and efficiency in service delivery.
- Utilized CRM software to track client interactions, improving data accuracy and accessibility for team members.
- Supported senior specialists in developing client service protocols, contributing to enhanced operational workflows.
- Demonstrate strong interpersonal and communication skills while working with individuals from diverse backgrounds.
- Maintain accurate documentation and reports related to client interactions and records.
- Use observation and problem-solving skills to address client concerns and identify solutions.
- Educated clients on various life insurance products and benefits.
- Conducted thorough needs assessments to identify suitable coverage options.
- Developed personalized policy recommendations based on client goals and financial situations.
Sales Associate/Retail Inventory Associate
C&C Beauty Supply
Stone Mountain, GA
2024 - 2025
- Communicated with customers daily to understand needs and provide appropriate product recommendations.
- Managed inventory and organized stock to maintain an orderly environment.
- Collaborated with team members to ensure smooth store operations.
- Built strong interpersonal communication skills through frequent customer interactions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate/Shelf Stocker
Bed Bath & Beyond
Lithonia, GA
2022 - 2023
- Assisted customers with locating products and resolving concerns.
- Mentored team members on effective customer service techniques.
- Maintained organized displays and clean environments.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science -
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2025
Skills
- Behavioral observation
- Communication & interpersonal skills
- Conflict resolution
- Documentation & record keeping
- Team collaboration
- Organization and time management
Certification
- State Life Insurance License
- State Health Insurance License
Timeline
Life Insurance Agent/Retirement Annuity Specialist
Protected Assets
07.2025 - Current
Sales Associate/Retail Inventory Associate
C&C Beauty Supply
2024 - 2025
Sales Associate/Shelf Stocker
Bed Bath & Beyond
2022 - 2023
Bachelor of Science -
Bachelor of Science - Psychology
Kennesaw State University